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@virginiawanjiru
Detail-oriented Trust and Safety Associate with a passion for customer service.
I am a highly motivated professional with a Bachelor of Science in Entrepreneurship Studies from Moi University. My diverse experience spans customer service, trust and safety, and administrative support, where I have honed my skills in resolving customer inquiries and ensuring platform security. Currently, I serve as a Trust and Safety Associate at Ecom Services Ltd, where I have successfully reduced fraud-related incidents by 25% and improved customer response times by 30%.
In my previous role as a Customer Satisfaction Associate, I moderated over 1,000 user profiles, ensuring compliance with content standards while boosting customer engagement through effective email marketing strategies. My administrative experience at KenGen PLC allowed me to enhance operational efficiency by digitizing records and implementing streamlined documentation processes. I pride myself on my ability to adapt to dynamic environments and deliver exceptional results, maintaining high standards of professionalism and efficiency.
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Work history, roles, and key accomplishments
Ecom Services Ltd
Dec 2023 - Present (1 year 11 months)
As a Trust and Safety Associate, I reduced fraud-related incidents by 25% and improved customer response time by 30%. I achieved a 98% accuracy rate in client payment processing and implemented advanced monitoring tools for fraud detection.
Ecom Services Ltd
Apr 2023 - Dec 2023 (8 months)
In my role as a Customer Satisfaction Associate, I moderated over 1,000 user profiles, streamlined user verification, and boosted customer engagement by 15% through effective email marketing campaigns.
Kengen PLC
May 2022 - Sep 2022 (4 months)
As an Administrative Assistant, I digitized over 500 company records, improving accessibility and reducing retrieval time by 40%. I also enhanced operational efficiency through a new scheduling system.
Degrees, certifications, and relevant coursework
Bachelor of Science, Entrepreneurship Studies
2018 - 2022
Grade: Upper Second-Class Honors
Earned a Bachelor of Science in Entrepreneurship Studies, Second Class Honors-Upper Division, from Moi University, Eldoret, Kenya.
Secondary Education
2014 - 2017
Grade: B-
Completed secondary education at Karima Girls High School with a mean grade of B-.
Software and tools used professionally
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