Virginia Wanjiru

I am a highly motivated professional with a Bachelor of Science in Entrepreneurship Studies from Moi University. My diverse experience spans customer service, trust and safety, and administrative support, where I have honed my skills in resolving customer inquiries and ensuring platform security. Currently, I serve as a Trust and Safety Associate at Ecom Services Ltd, where I have successfully reduced fraud-related incidents by 25% and improved customer response times by 30%.

In my previous role as a Customer Satisfaction Associate, I moderated over 1,000 user profiles, ensuring compliance with content standards while boosting customer engagement through effective email marketing strategies. My administrative experience at KenGen PLC allowed me to enhance operational efficiency by digitizing records and implementing streamlined documentation processes. I pride myself on my ability to adapt to dynamic environments and deliver exceptional results, maintaining high standards of professionalism and efficiency.