Open to opportunities

Virginia Wanjiru

@virginiawanjiru

Message

Detail-oriented Trust and Safety Associate with a passion for customer service.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, values collaboration, and prioritizes customer satisfaction.

I am a highly motivated professional with a Bachelor of Science in Entrepreneurship Studies from Moi University. My diverse experience spans customer service, trust and safety, and administrative support, where I have honed my skills in resolving customer inquiries and ensuring platform security. Currently, I serve as a Trust and Safety Associate at Ecom Services Ltd, where I have successfully reduced fraud-related incidents by 25% and improved customer response times by 30%.

In my previous role as a Customer Satisfaction Associate, I moderated over 1,000 user profiles, ensuring compliance with content standards while boosting customer engagement through effective email marketing strategies. My administrative experience at KenGen PLC allowed me to enhance operational efficiency by digitizing records and implementing streamlined documentation processes. I pride myself on my ability to adapt to dynamic environments and deliver exceptional results, maintaining high standards of professionalism and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Trust and Safety Associate

Current

Ecom Services Ltd

Dec 2023 - Present (1 year 5 months)

As a Trust and Safety Associate, I reduced fraud-related incidents by 25% and improved customer response time by 30%. I achieved a 98% accuracy rate in client payment processing and implemented advanced monitoring tools for fraud detection.

Fraud Detection Customer Service Payment Processing Monitoring Platform Security Communication Data Analysis Problem Solving Team Collaboration

Customer Satisfaction Associate

Ecom Services Ltd

Apr 2023 - Dec 2023 (8 months)

In my role as a Customer Satisfaction Associate, I moderated over 1,000 user profiles, streamlined user verification, and boosted customer engagement by 15% through effective email marketing campaigns.

Content Moderation Email Marketing Customer Engagement Data Analysis Communication Problem Solving Team Collaboration

Administrative Assistant

Kengen PLC

May 2022 - Sep 2022 (4 months)

As an Administrative Assistant, I digitized over 500 company records, improving accessibility and reducing retrieval time by 40%. I also enhanced operational efficiency through a new scheduling system.