Jackline Kathuruh

Managed social media furniture accounts and ran sales ads, optimizing for performance. Educated clients on product features and acted as their primary point of contact, ensuring satisfaction and repeat business.

Reviewed and approved user-submitted photos to maintain quality standards and ensure compliance with platform guidelines. Screened and moderated content to uphold a safe, respectful, and user-friendly environment.

Assisted a large volume of customers daily with a positive attitude, focusing on customer satisfaction. Discussed account details and recommended services based on customer needs and interests.

Answered daily calls from customers in a high-volume call center regarding service problems and product order progress. Achieved high call quality scores and above-average satisfaction rates on monthly customer service surveys.

Supervised and coordinated a team of enumerators during data collection exercises, ensuring timely and accurate data submission. Conducted quality checks, spot validations, and resolved inconsistencies in collected data to maintain high data integrity.

Accurately entered registration details of beneficiaries into the health insurance database, ensuring completeness and compliance. Processed and recorded payment information for newly registered members, maintaining confidentiality of sensitive data.

Studied Horticulture at Chuka University from September 2014 to April 2018. The program provided a comprehensive understanding of horticultural practices and principles.

Completed a Bachelor of Science in Horticulture at Chuka University. The curriculum covered various aspects of plant science and cultivation techniques.

Obtained the Kenya Certificate of Secondary Education from ST. Teresa Kimangao Girls. This foundational education prepared for further academic pursuits.