James Irungu
@jamesirungu1
Trust & Safety and Project Lead driving quality assurance and operational efficiency in content moderation.
KenyaWhat I'm looking for
I am a Trust & Safety and Project Lead with experience in customer support, content moderation, and quality assurance, leading teams to deliver projects on time and within budget. I have improved project efficiency through risk mitigation and reduced content discrepancies and stockouts via process improvements.
I build and coach high-performing teams, define project scope and deliverables, and implement QA processes to maintain standards. I am eager to apply my technical and leadership skills in a challenging, innovative company to continue professional growth.
Experience
Work history, roles, and key accomplishments
Project Lead
Delegate Operations
Aug 2023 - Present (2 years 2 months)
Define project scope and deliverables, develop detailed plans and QA processes, and lead cross-functional teams to deliver projects on time while mitigating risks and resolving conflicts.
Senior Content Moderator
Sama Kenya Limited
Jul 2020 - Mar 2023 (2 years 8 months)
Led a 15-member moderation team, analyzed and reviewed content to enforce platform policies, and provided insights that improved tooling and reduced content discrepancies by 25%.
AI Data Trainer
Sama Kenya Limited
Sep 2017 - Jun 2020 (2 years 9 months)
Annotated images and videos for AI training, reviewed and audited tasks to meet quality SLAs, and provided feedback to peers to improve annotation accuracy.
Stock Manager
Lucky Prince Beauty Shop
Feb 2016 - Aug 2017 (1 year 6 months)
Managed inventory strategies, conducted stock audits and reconciliations, and reduced stockouts by 40% through process improvements and clearance of slow-moving items.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Bachelor of Science, Information Technology
2016 - 2019
Completed a Bachelor of Science in Information Technology with coursework and activities focused on quality assurance and team leadership.
P.C.E.A Silanga High School
Kenya Certificate of Secondary Education (K.C.S.E), Secondary Education
2012 - 2015
Completed Kenya Certificate of Secondary Education (K.C.S.E) at P.C.E.A Silanga High School.
Ushirika Children Centre
Kenya Certificate of Primary Education (K.C.P.E), Primary Education
2002 - 2011
Completed Kenya Certificate of Primary Education (K.C.P.E) at Ushirika Children Centre.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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