At Social Discovery Group, I monitor fraud trends and improve risk controls. I analyze safety data to inform protocol enhancements and prepare reports on safety performance and compliance.
Previously, as an Operations Customer Expert at Teleperformance, I supported B2B and B2C customers across email, live chat, and phone. I assisted with billing, payment processing, refunds, and account setup, and documented customer interactions in Beehive CRM.
At ECOM SERVICES LTD and Call Center International CCI, I worked in trust and safety, customer satisfaction, and contact center support. My work included identifying high-risk transactions, handling escalations, using Zendesk and Freshdesk, and preparing performance reports.
