Everlyne Wangui
@everlynewangui
I am a dedicated administrator with 5+ years in customer support, compliance, and operational excellence.
KenyaWhat I'm looking for
I am a dedicated administrator with over five years’ experience delivering positive customer experiences and managing operational processes in fast-paced environments.
At Glovo, I conducted KYC checks that ensured 100% compliance with regulatory standards and led fraud detection efforts to reduce losses. I reviewed alerts, monitored suspicious transactions, and blocked compromised accounts to protect customers and the business.
My call-center experience spans inbound support, technical troubleshooting, sales, and account management across multiple campaigns and industries. I consistently resolved inquiries and escalations within SLA timelines to enhance satisfaction. I also managed live q-commerce orders with zero-error execution and strict adherence to quality protocols.
I hold a Diploma in Business Administration, am hardworking and self-driven, and I seek roles where I can apply compliance, customer support, and process-improvement skills.
Experience
Work history, roles, and key accomplishments
Real Time Operator
Glovo Kenya
Oct 2022 - Jun 2025 (2 years 8 months)
Conducted KYC courier onboarding to ensure 100% compliance and led fraud detection by blocking suspicious accounts and monitoring flagged transactions to reduce losses and meet SLA timelines.
Campaign Call Centre Agent
Call Centre International
Feb 2022 - Jun 2022 (4 months)
Answered inbound Metro by T‑Mobile customer calls, resolving billing, activations and basic technical issues while documenting interactions in the CRM to maintain service continuity.
Call Centre Agent
Kutuma Kenya Ltd
Jul 2020 - Jan 2022 (1 year 6 months)
Handled customer inquiries and complaints regarding deliveries, maintained accurate data entry of customer and delivery records, and coordinated with logistics teams to support on-time operations.
Call Centre Agent / Computer Operator
Simbisa Kenya Ltd
Nov 2019 - Jun 2020 (7 months)
Managed walk-in and phone inquiries, processed and recorded customer orders accurately and accounted for daily turnovers to support sales targets and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kiriri Women University of Science and Technology
Diploma in Business Administration, Business Administration
2015 - 2018
Diploma in Business Administration from Kiriri Women University of Science and Technology from 2015 to 2018.
Secondary education (K.C.S.E)
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2014
Grade: C-
Completed the Kenya Certificate of Secondary Education (KCSE) in 2014 with a mean grade of C-.
Pettans Driving and Computer College
Certificate in Computer Packages, Computer Applications
2015 -
Completed a short computer packages course at Pettans Driving and Computer College in early 2015.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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