At TTEC, I support customers with high-priority and complex issues, collaborating with technical teams to resolve product problems. I exceeded customer satisfaction targets by 90% through proactive outreach and personalized support.
I use CRM and ticketing systems to manage customer interactions, monitor feedback, and identify areas to improve support processes. I also create and maintain documentation to support consistent, high-quality service.
Previously, I worked as a Process Associate at Mangalam Infotech, using medical coding software to code patient records, verify insurance eligibility and benefits, and resolve billing discrepancies. At Kotak Mahindra Bank LTD, I handled data entry and record keeping, validating and verifying data for accuracy.
