Open to opportunities

Vipin Sudhakar

@vipinsudhakar

Message

I lead customer support teams and improve retail customer experiences through service excellence.

India

Message

What I'm looking for

I'm looking for a customer support, customer experience, or retail operations role where I can lead teams, resolve complex customer concerns, improve service quality, and build long-term customer relationships.

I've delivered customer-focused retail experiences across Cosmos Sports, Lenskart Solutions, and Decathlon Sports India, managing service from consultation through after-sales support.

At Decathlon, I led customer support and store operations teams, handled escalations, returns, exchanges, warranty claims, and customer enquiries across in-store, phone, and email channels. I trained customer-facing associates in communication, empathy, conflict resolution, and service quality while building a customer-first culture.

As a Demand Planner, I worked with stores, warehouses, logistics teams, vendors, and suppliers to improve product availability and resolve stock-related customer concerns.

I'm focused on personalized service, proactive follow-up, continuous improvement, and building long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Store Manager

Cosmos Sports LLP

May 2025 - Mar 2026 (10 months)

Delivered exceptional customer experiences by ensuring personalized service and timely issue resolution. Managed customer queries, complaints, and escalations while maintaining high satisfaction levels.

Customer Support Customer Experience Management Complaint Resolution Team Leadership Training and coaching Retail Operations Communication Skills Problem Solving

Store Manager

Lenskart Solutions

May 2024 - May 2025 (1 year)

Managed end-to-end customer experience from consultation to after-sales service. Assisted customers in selecting products based on their requirements and preferences.

Customer Support Customer Experience Management Complaint Resolution Customer Relationship Management Team Leadership Training and coaching Communication Skills Problem Solving

Demand Planner

Decathlon Sports India

Dec 2021 - Dec 2022 (1 year)

Collaborated with stores and internal teams to ensure timely product availability for customers. Coordinated with multiple stakeholders to resolve stock-related customer issues.

Inventory Planning Demand Forecasting Supply Chain Coordination Stakeholder Management Problem Solving Cross Functional Collaboration

Store Operations Manager

Decathlon Sports India

Jan 2020 - Dec 2021 (1 year 11 months)

Managed customer service operations while ensuring high standards of customer satisfaction. Supervised customer-facing teams and improved service quality through regular coaching.

Customer Support Customer Experience Management Team Leadership Training and coaching Retail Operations Process Improvement Communication Skills Problem Solving

Customer Support Manager

Decathlon Sports India

May 2016 - Dec 2019 (3 years 7 months)

Led the customer support team in delivering exceptional service across all customer touchpoints. Managed customer enquiries through in-store interactions, phone, and email support.