abhilash User
@abhilashuser3
I lead customer experience, support, and operations teams across high-volume retail and service environments.
IndiaWhat I'm looking for
At Decathlon Sports India, I led customer experience, operations, and performance for an approximately ₹40 crore annual business, managing teams of up to 50 employees. I personally handled customer cases across phone, email, live chat, social media, e-commerce, returns, escalations, and corporate support.
I've built teams, launched new-store operations, improved service delivery, and used customer feedback and performance reviews to drive action. Since April 2024, I've also led technology-enabled operations for a 15-acre family agricultural enterprise while seeking a remote customer success, support, experience, or operations role.
Experience
Work history, roles, and key accomplishments
Independent Farm Operations
Family Agricultural Enterprise
Apr 2024 - Present (2 years 5 months)
Lead operations for a 15-acre family farm, implementing SOPs and technology to improve yields and efficiency.
Store Manager
Decathlon Sports India
Jan 2020 - Mar 2024 (4 years 2 months)
Led customer experience, operations, and performance for a large retail business, managing teams and resolving customer escalations.
Store Manager in Training
Decathlon Sports India
Jan 2018 - Jan 2020 (2 years)
Helped build a new store's operations, team, and customer experience model from the ground up.
Operations Manager
Decathlon
Jan 2017 - Jan 2018 (1 year)
Managed daily operations and service delivery, resolving issues affecting customers, teams, and business performance.
Department Manager
Decathlon
Jul 2016 - Jan 2017 (6 months)
Led customer experience, sales performance, team operations, and community engagement in a high-volume retail environment.
Sales Manager
Decathlon
Nov 2014 - Jul 2016 (1 year 8 months)
Led frontline customer engagement, sales execution, team performance, and sport-led community building.
Supported structured corporate operations, coordinated cross-team processes, and contributed to consistent service delivery.
Education
Degrees, certifications, and relevant coursework
St. Joseph's College of Commerce (Autonomous), Bangalore
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from St. Joseph's College of Commerce (Autonomous), Bangalore.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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