Open to opportunities

Violet Cassis

@violetcassis

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Marketing manager and customer service leader with global experience.

Ghana

Message

What I'm looking for

I seek marketing or operations roles that leverage my cross-cultural marketing, customer-service, and administrative strengths, with opportunities to drive measurable growth and collaborate in a dynamic, team-oriented environment.

I am a marketing manager and customer service professional with over 15 years of cross-industry experience in automotive, education, wine, and medical sectors, including work in Japan, United States and Ghana.

I have led digital and traditional marketing initiatives that drove measurable sales — including $12K+ wine event sales and managing $26K monthly digital campaigns — while improving campaign performance through A/B/C testing and optimized email programs.

As an entrepreneurial operator, I founded a small organic farming project and previously launched three startups, bringing hands-on administrative, CRM, and content skills to brand-building efforts.

I am bilingual in English and Japanese, certified in Wine & Spirits (Level 2 and 3), and skilled with Adobe CC, CRM platforms, email marketing, A/B testing, social media, and database management, which I apply to create consistent, growth-oriented customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Duanika Farm

Nov 2024 - Present (11 months)

Launched a small-scale organic farming venture focused on tomato varieties and specialty produce, growing operations and exploring commercial and marketing partnerships.

Organic Farming Marketing Customer Service Operations Supply Chain Product Development

Marketing Manager

Awia Today

Sep 2020 - May 2023 (2 years 8 months)

Increased brand awareness by boosting social media engagement and securing TV and YouTube features, coordinating agency collaborations and maintaining website consistency.

Social Media Marketing Content Strategy PR Brand Consistency

Marketing Manager

Grape Off

Aug 2019 - May 2020 (9 months)

Developed annual marketing calendars and bilingual materials, led email campaigns with 20%+ open rates, and drove over $12K in wine sales through events and promotions.

Marketing Strategy Email Marketing Event Promotion Sales Enablement Creative Development

Digital Marketing Representative

Nessa

Aug 2018 - Jul 2019 (11 months)

Managed $26K monthly digital campaigns focused on lead generation, used A/B/C testing to improve ad and landing page performance, and achieved $8K+ sales within 5 days for premium products.

Digital Advertising A B Testing Landing Page Optimization Email Marketing Lead Generation

Administrator

Summerhill International School

Apr 2017 - Jul 2018 (1 year 3 months)

Managed enrollment reporting, student directories, attendance and event logistics, and performed inventory audits and teacher scheduling to support school operations.

Administration Reporting Event Coordination Scheduling Data Management

Wine Division Manager

TK Field

Dec 2012 - Jan 2017 (4 years 1 month)

Oversaw client orders and invoicing, designed quarterly promotional materials with Adobe Creative Suite, secured key clients and organized tastings and exhibition participation.

Client Management Invoicing Adobe Creative Suite Sales Outreach Event Planning Trade Shows Wine Knowledge

Administrative Assistant

Toyota Motors Corporation

Mar 2009 - Oct 2012 (3 years 7 months)

Handled 100+ customer calls daily achieving 95%+ satisfaction, coordinated new owner events and departmental administrative support, and maintained accurate client accounts and schedules.

Customer Service Event Coordination Scheduling Client Relations Administrative Support