Open to opportunities

Lorraine Collett

@lorrainecollett

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Experienced finance professional with strong leadership and analytical skills.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated finance professional with over 18 years of experience in the banking and finance sector. My career has been marked by my ability to lead teams effectively while ensuring accuracy in financial reporting and reconciliation. As a Team Leader at Travis Perkins plc, I have honed my skills in managing daily operations, facilitating audits, and resolving customer complaints, all while maintaining a focus on team collaboration and efficiency.

Throughout my tenure, I have successfully overseen various financial processes, including bank reconciliations and payment authorizations. My role as a Finance Analyst allowed me to develop a keen eye for detail, ensuring that all financial records align with the main trial balance. I take pride in my ability to support colleagues and streamline processes, which has led to improved operational performance within the teams I have managed.

My commitment to excellence is reflected in my proactive approach to problem-solving and my dedication to fostering a positive work environment. I am passionate about leveraging my extensive experience to contribute to a dynamic organization that values integrity and teamwork.

Experience

Work history, roles, and key accomplishments

Team Leader

Travis Perkins plc

Aug 2022 - May 2025 (2 years 9 months)

Managed daily operations, ensuring task completion and workload distribution among team members. Performed daily and monthly bank reconciliations, adhering to audit requirements and SLAs. Supported colleagues in resolving issues, handled escalated customer complaints, and authorized BACS payments.

Team Management Bank Reconciliation Customer Service BACS Fraud Investigation SLA Management Conflict Resolution

Finance Analyst

Travis Perkins plc

Nov 2017 - Aug 2022 (4 years 9 months)

Verified monthly bank account reconciliations and created monthly general ledger reconciliations, ensuring balance with the main trial balance. Conducted weekly till float reconciliations for branches to identify missing cash and reported to security. Served as a key point of contact for escalated issues and new branch setups, including MIDS and cash collector arrangements.

Financial Analysis Bank Reconciliation General Ledger Trial Balances Branch Cash Management Reporting

Treasury Clerk

Travis Perkins

May 2013 - Nov 2017 (4 years 6 months)

Processed Hitachi finance documents, including obtaining clarification for incorrect documents to release goods. Handled PDQ inquiries from stores regarding double charges or missing refunds, liaising with Streamline. Created new branches for merchant IDs to enable PDQ machine access and verified customer payments in bank accounts to issue log numbers for goods release.

Merchant ID Setup Customer Service Expense Management Payment Processing

Switchboard Operator/Customer Advisor

Wickes

Jun 2008 - May 2013 (4 years 11 months)

Managed high-volume incoming calls, transferring them to the correct departments and handling general office duties. Served as the primary contact for internal and external calls, including customer reward scheme inquiries and booking deliveries. Resolved customer complaints and addressed failed deliveries with drivers.

Customer Service Administrative Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Northampton School for Girls

GCSE or equivalent, General Studies

Completed General Certificate of Secondary Education (GCSE) or an equivalent qualification at Northampton School for Girls. This foundational education provided a broad understanding across various subjects, preparing for further academic or professional pursuits.