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Vinesh Raj Singh

@vineshrajsingh

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Assistant Manager in operations, improving workflow efficiency, SLAs, and quality while leading cross-functional teams.

India

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What I'm looking for

I’m looking for an operations leadership role where I can drive workflow efficiency, SLA compliance, quality, and training—using analytics and continuous improvement to reduce rework and denials while building high-performing teams.

I’m a Dynamic Assistant Manager at OPTUM GLOBAL SOLUTIONS, focused on improving workflow efficiency and boosting team performance. I lead cross-functional work to address outstanding, denied, and appealed cases while managing performance metrics for timeliness and quality.

I strengthen operations through strategic planning and analytical decision-making, enforcing productivity standards and coaching employees to minimize rework. I also own Audit & Compliance requirements, conduct SLA reviews, track quality metrics, and deliver training plans to build consistent performance across the organization.

Earlier, as Team Lead at Pacific (An Access Health Care Company), I led teams to achieve service level agreements and targets. I shared daily and monthly performance updates, led team huddles to identify gaps impacting SLAs, communicated billing updates to minimize denials, and supported cash flow by analyzing denial patterns with stakeholders.

Before that, I worked as SME & Team Lead at ELi Research India Pvt Ltd and as a Claim Management Executive at MD Everywhere India Pvt Ltd. In these roles, I managed AR and billing teams, worked with EDI and Clearing House support teams, identified root causes of denials, followed up with insurance for timely resolution, and maintained process documents for smooth transitions—while staying strongly oriented toward problem resolution, teamwork, and efficient service delivery.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Optum Global Solutions Pvt. Ltd

Nov 2021 - Present (4 years 8 months)

Led cross-functional clinical investigator teams to address outstanding, denied, and appealed cases. Managed performance metrics and implemented productivity standards to improve SLA adherence, reduce rework, and strengthen audit/compliance and quality discipline.

Cross Functional Team Leadership SLA Performance Reviews Productivity Standards Employee Coaching Quality Capacity Planning Rework Reduction Quality Discipline

Team Lead - Pacific

Pacific - An Access Health Care Company

Sep 2017 - Nov 2021 (4 years 2 months)

Led a team to meet service level agreements and targets, providing daily and monthly performance updates to clients and management. Managed attrition, training, and development, and analyzed denial patterns to support accounts receivable reduction and improved cash flow.

performance reporting Training And Development Service Delivery Management

SME & Team Lead

ELi Research India Pvt Ltd

Apr 2016 - Aug 2017 (1 year 4 months)

Led AR and billing teams to meet SLA targets, delivering daily and monthly performance reports to both managers and clients. Performed denial root-cause analysis and collaborated with EDI, clearing house, and support teams to reduce denials and support AR reduction.

AR And Billing Team Leadership SLA Target Achievement Billing Procedure Improvement Denial Analysis EDI Operations Process documentation Performance Management

Claim Management Executive

MD Everywhere India Pvt Ltd

Mar 2013 - Mar 2016 (3 years)

Followed up with insurance for outstanding and denied claims to ensure timely resolution and payment. Conducted denial pattern analysis, collaborated with EDI and clearing house teams to address AR causes, and resolved client email issues while supporting payment and patient demo updates.

Denial Analysis Billing Procedure Changes To Reduce Denials Accounts Receivable (AR) Cause Analysis Client Issue Resolution Via Email Payment Posting Support Patient Demo Edits Timely Resolution Tracking