At HCL Tech, I led AR, billing, and denial management operations for US Healthcare clients, supporting a 25+ member team and a $1M+ DME billing portfolio. I contributed to a 15% reduction in denial volume through denial analysis, payer-specific action plans, and process improvements.
I was responsible for service delivery, SLA adherence, quality performance, client reporting, and operational escalations. I maintained 95%+ quality compliance through audits, feedback sessions, and corrective action plans.
At Omega Healthcare Management Services, I conducted quality audits, analyzed denial trends, and created dashboards for operational leadership and client reviews. I also collaborated with automation teams on rule-based audit solutions that increased audit coverage by 25%.
Earlier, I worked in accounts receivable roles at Ion Idea Enterprise Solutions Pvt Ltd, Cascade Revenue Management, and Omega Healthcare Management Services. I handled payer follow-ups, complex denials, appeals, reconsiderations, and claim corrections across physician billing specialties.

