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Antoni FranglineAF
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Antoni Frangline

@antonifrangline

RCM Operations Leader at HCL Tech who contributed to a 15% reduction in denial volume across US Healthcare operations.

India
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At HCL Tech, I led AR, billing, and denial management operations for US Healthcare clients, supporting a 25+ member team and a $1M+ DME billing portfolio. I contributed to a 15% reduction in denial volume through denial analysis, payer-specific action plans, and process improvements.

I was responsible for service delivery, SLA adherence, quality performance, client reporting, and operational escalations. I maintained 95%+ quality compliance through audits, feedback sessions, and corrective action plans.

At Omega Healthcare Management Services, I conducted quality audits, analyzed denial trends, and created dashboards for operational leadership and client reviews. I also collaborated with automation teams on rule-based audit solutions that increased audit coverage by 25%.

Earlier, I worked in accounts receivable roles at Ion Idea Enterprise Solutions Pvt Ltd, Cascade Revenue Management, and Omega Healthcare Management Services. I handled payer follow-ups, complex denials, appeals, reconsiderations, and claim corrections across physician billing specialties.

Experience

Work history, roles, and key accomplishments

HCL Tech logoHT

Senior Team Lead – Operations

Oct 2025 - Jul 2026 (9 months)

Lead end-to-end AR, billing, and denial management operations for US Healthcare clients, ensuring service delivery targets and quality standards are consistently achieved. Manage a team of 25+ associates responsible for a $1M+ DME billing portfolio and revenue cycle functions.

HCL Tech logoHT

Team Lead – Operations

Jun 2023 - Oct 2025 (2 years 4 months)

Led AR, billing, and denial management operations for US Healthcare clients, managing a team of 25+ associates and contributing to a 15% reduction in denial volume through focused denial analysis and process improvements.

Omega Healthcare Management Services logoOS

Quality Control Analyst

Omega Healthcare Management Services

Jan 2022 - May 2023 (1 year 4 months)

Conducted quality audits across multiple RCM processes to ensure compliance with client requirements and internal standards. Performed denial trend analysis and root cause investigations, and collaborated with automation teams to implement rule-based audit solutions, increasing audit coverage by 25%.

Education

Degrees, certifications, and relevant coursework

Antoni hasn't added their education

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Software and tools used professionally

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