Rohit Singh

Led end-to-end AR follow-up operations, ensuring adherence to payer-specific SOPs, workflows, and SLA benchmarks. Managed team KPIs, resolved payer escalations and denial disputes, and supported AR aging targets.

Optimized claim turnaround time through workflow improvements and corrective action planning. Led root cause analysis (RCA) initiatives to reduce denial rates and supported SLA adherence while mentoring team leads and handling escalations.

Supervised AR and billing teams handling insurance follow-ups, denials, and appeals across specialty and multispecialty accounts. Maintained SOPs aligned to payer policy changes and tracked KPIs for AR aging, productivity, and quality.

Conducted internal quality audits to ensure compliance with SOPs, payer guidelines, and provider billing policies. Analyzed error trends, drove continuous improvement, and implemented training and corrective action plans to improve accuracy from 92% to 98%.

Executed end-to-end billing and insurance follow-ups for unpaid and denied claims across multiple payers. Coordinated with payers to resolve denials and documentation deficiencies, improving collection rates.

Provided production coaching and subject-matter support for US healthcare medical billing, resolving complex user queries. Conducted internal audits, identified quality gaps, and implemented corrective actions to improve team performance.

Handled client billing queries and escalations in alignment with defined SOPs and compliance standards. Managed demat account issues and maintained CSAT through timely resolution and clear client communication.

Completed an Advanced Healthcare Revenue Cycle Management certification on Udemy (scheduled/mentioned for 2026).

Earned Lean Six Sigma Green Belt and Black Belt certification (IASSC) through Simplilearn in 2023.

Completed an MBA in Finance at Amity University (Distance) in 2016.

Completed a B.Com (Hons) from the University of Delhi in 2013.