At ShipBob, I take 45+ merchant accounts a month from sales handoff through launch and transition to Merchant Care. I connect sales channels, configure fulfillment details, and guide merchants through their first warehouse receiving order and live test order.
I brought escalation resolution down from around 18 hours to 8 by contacting warehouse and hub teams directly and using Retool. As a Control Tower Analyst, I also handled warehouse and hub tickets, corrected inventory and order issues, and led site recovery calls.
At Amazon, I managed vendor implementations and taught vendors to build listings in Vendor Central. I began on customer support, where I handled email and chat cases before moving into Search and Rescue and Heavy and Bulky Services.
