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Vignesh Kasthuri

@vigneshkasthuri

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I lead enterprise customer programs that drive SaaS adoption, retention, and measurable value.

India

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What I'm looking for

I'm looking to lead enterprise customer success and program delivery work where I can drive adoption, value realization, operational improvement, and executive stakeholder outcomes across cross-functional teams.

At Amazon AVS, I lead strategic enterprise programs for high-value North American vendor accounts, coordinating Product, Operations, Retail, Finance, Supply Chain, and business stakeholders. I exceeded annual expansion targets by onboarding vendors contributing $4.75M ARR while improving adoption, operational performance, and stakeholder satisfaction.

I've managed enterprise SaaS onboarding and implementation at SurveySparrow, translating business requirements into scalable solutions and presenting adoption, health metrics, and ROI to executives. Previously, I led Agile programs at Walmart, transformation initiatives at Target, and operations improvement work at Decathlon.

My background spans vendor onboarding, digital catalog optimization, workflow automation, governance, KPI reporting, and continuous improvement across Amazon, Lowe's, Walmart, Target, and Decathlon.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Amazon AVS

Jan 2025 - Present (1 year 7 months)

Lead strategic enterprise programs for high-value North American vendor accounts, aligning business goals with execution plans and delivery milestones. Exceeded annual expansion targets by onboarding vendors contributing $4.75M ARR while improving adoption and stakeholder satisfaction.

Customer Success Program Management Enterprise Onboarding Value Realization Stakeholder Management Cross functional Leadership Retention Project Delivery Process Improvement

Senior Account Executive

SurveySparrow

Mar 2024 - Jan 2025 (10 months)

Managed enterprise SaaS onboarding and implementation projects from discovery through go-live for mid-market and enterprise customers. Collaborated with cross-functional teams to deliver successful implementations within committed timelines.

Customer Success SaaS Implementation Project Management Stakeholder Management Product Management

Assistant Manager

Decathlon

Sep 2023 - Mar 2024 (6 months)

Led operations improvement initiatives focused on inventory optimization, warehouse efficiency and customer experience. Built KPI dashboards and coordinated cross-functional execution to improve operational performance.

Operations Management Inventory Optimization Customer Experience KPIs Cross functional Coordination

Manager, Operations & Strategy

Target

Sep 2022 - Dec 2022 (3 months)

Led transformation initiatives across merchandising operations, partnering with business and technology teams. Managed governance reviews, stakeholder communication, delivery tracking and quality improvements.

Operations Management Strategy Transformation Stakeholder Management Governance Quality Improvement

Program Lead

Walmart

Jul 2020 - Sep 2022 (2 years 2 months)

Directed multiple Agile programs across 10–12 member cross-functional teams delivering strategic initiatives. Owned sprint planning, release governance, dependency management, stakeholder reporting and resource coordination.

Agile Program Management Sprint Planning Release Management Dependency Management Resource Coordination Coaching

Analyst

Lowe's

Aug 2018 - Jun 2020 (1 year 10 months)

Managed vendor onboarding, digital catalog optimization and process improvement initiatives supporting over 100,000 products. Collaborated with suppliers and internal stakeholders to improve turnaround time and service quality.

Vendor Onboarding Catalog Management Process Improvement Stakeholder Management Data Analysis

Catalog Specialist

Amazon

Nov 2014 - Jun 2018 (3 years 7 months)

Managed large-scale catalog operations ensuring SLA adherence, data quality and efficient stakeholder coordination. Reduced issue resolution time through structured communication and process improvements.

Catalog Management SLA Data Quality Stakeholder Coordination Process Improvement