Open to opportunities

Umar inthikab

@umarinthikab

Message

I deliver enterprise IT, ERP, and digital transformation projects end-to-end.

Sri Lanka

Message

What I'm looking for

I'm looking to lead IT, ERP, infrastructure, and digital transformation initiatives where I can align cross-functional teams, improve operational workflows, and deliver reliable systems with measurable business outcomes.

I'm leading cloud help desk, ERP, AI analytics, RFID warehouse automation, and EV charging application initiatives at Macktiles Lanka, connecting technical teams, vendors, operations, and business goals. My work has reduced ticket resolution time by 40%, maintained 99.9% ERP uptime for 200+ users, and supports AI analytics across 40+ showrooms.

Previously at HCLTech, I managed backup and recovery for 500+ servers, reduced backup failures by 60%, and delivered a NetBackup master server upgrade across 1,000+ endpoints with zero downtime. I bring hands-on project delivery experience across infrastructure, enterprise systems, process improvement, stakeholder management, and user acceptance testing.

Experience

Work history, roles, and key accomplishments

Current

Executive Project Manager

Current

Macktiles Lanka Pvt Ltd

Mar 2024 - Present (2 years 6 months)

Led implementation of a Cloud Help Desk system, reducing ticket resolution time by 40%. Managed and optimized a company-wide ERP ecosystem for 200+ users, maintaining 99.9% uptime and leading AI-driven customer behavior analytics across 40+ showrooms.