Vince Tiongson
@vincetiongson
Customer Success Manager in e-commerce who managed customer orders, support channels, and reviews at Podpac Pty Ltd. Au.
PhilippinesWhat I'm looking for
At Podpac Pty Ltd. Au, I managed e-commerce orders and fulfillment, customer email and ticket support, and social media and customer reviews. I also provided administrative support across sales, accounting, A+B testing, and stock management.
At Stratosphere Technology Inc.(FinChat.io), I co-created customer service templates and collaborated on a knowledgebase tool for an SaaS platform. Earlier, I handled customer and sales support, order processing, and team support, including coaching and assisting new hires at Concentrix.
Experience
Work history, roles, and key accomplishments
Customer & Admin Support
Podpac Pty Ltd
Jan 2024 - Jan 2026 (2 years)
Managed customer orders, fulfillment, and email/ticket support via Gorgias. Provided administrative support in sales, accounting, A/B testing, and stock management, while handling high-volume call traffic.
Inbound Sales & Customer Support Specialist
Stratosphere Technology Inc.
Jan 2023 - Jan 2024 (1 year)
Managed the customer service inbox and co-created templates for the team. Collaborated on a knowledgebase tool and handled customer requests via email and live chat.
Customer Success Representative
DCX Ph
Jan 2022 - Jan 2023 (1 year)
Managed inbox for onshore customer service representatives and performed data entry for new orders. Communicated pricing, features, and updates to account executives and suppliers.
Provided daily updates, managed time cards, and distributed tasks to team members. Coached agents on skills and behavior, assisted with onboarding, and handled escalated customer complaints.
Handled high-volume inbound calls for car rental needs, resolving client concerns and converting inquiries into sales. Processed orders for Macy's online ordering system and upsold to increase revenue.
Education
Degrees, certifications, and relevant coursework
Bachelor of Science - Information Technology
Bachelor of Science, Information Technology
Under-graduate studies in Information Technology, not completed.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Vince?
You can contact Vince and 90k+ other talented remote workers on Himalayas.
Message VinceGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
