Open to opportunities

Vinayak Manakatti

@vinayakmanakatti

Message

I resolve e-commerce customer issues across orders, delivery, returns, and CRM support.

India

Message

What I'm looking for

I'm looking for a customer experience or customer support role where I can resolve e-commerce issues, manage customer interactions through CRM tools, collaborate with operations teams, and deliver timely, high-quality service.

I've supported e-commerce customers at Deveci E-Commerce, handling order inquiries, shipping updates, returns, refunds, exchanges, and post-purchase support across email, live chat, and social channels.

I work closely with logistics and operations teams to resolve delivery issues, maintain accurate CRM records, and consistently meet response-time and service-quality expectations.

Previously, I supported customers through email, chat, and phone for a third-party customer support services provider, resolving billing, account, product, and technical issues while managing tickets and escalations to SLA targets.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Deveci E-Commerce

Dec 2024 - Jul 2026 (1 year 7 months)

Delivered customer support through email, live chat, and social channels while ensuring timely issue resolution. Managed order inquiries, shipping updates, returns, refunds, and exchanges.

CRM Management Email Support Live Chat Order Management Returns and Exchanges Customer Support Customer Experience Logistics Coordination