Open to opportunities

Ankita Chheda

@ankitachheda

Message

I improve post-purchase customer experiences across e-commerce, retail, and operational teams.

India

Message

What I'm looking for

I'm looking for a customer experience or operations role where I can improve post-purchase support, resolve escalations, streamline processes, and collaborate with logistics, warehouse, and cross-functional teams.

I've managed end-to-end post-purchase support for The Solved Skin, handling orders, refunds, replacements, delivery issues, and escalations across email, chat, and WhatsApp.

Previously at Nykaa E-Retail, I resolved customer queries across digital channels, coordinated with logistics and operations teams, and used Zendesk, Kapture, Bik.ai, Shopify, and Unicommerce to manage tickets and order tracking. I analyze feedback, returns, and replacement patterns to identify operational gaps and improve customer experiences.

At Freshways Food Co, I operated and optimized production machinery, maintained GMP and food safety standards, reduced downtime through maintenance coordination, and mentored junior operators.

Experience

Work history, roles, and key accomplishments

Consumer Support & Operations Executive

The Solved Skin

Apr 2026 - Jun 2026 (2 months)

Managed end-to-end post-purchase operations including orders, refunds, replacements, and delivery issues across email, chat, and WhatsApp for a D2C skincare brand. Processed orders using Shopify and Uni-commerce, handled escalations via Bik.ai, and supported self-service guidance to improve efficiency.

Shopify Unicommerce BIK Order Processing Refunds Escalation Management Customer Support Documentation