At Tata Consultancy Services, I provided L1/L2 application and technical support for Avis Budget Group, Inc., resolving application, database, software, and connectivity issues while meeting SLA targets. I used SQL to investigate database issues and analyzed application logs to support root-cause analysis.
Previously, I supported The TJX Companies, Inc. in retail infrastructure and system support, including warehouse management systems and SQL databases. I performed system health checks, investigated application performance with AWS CloudWatch Insights, and supported deployments and functional testing.
