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Viktoriya Yakuba

@viktoriyayakuba

Message

I streamline operations and create visual content that strengthens brands and customer experiences.

United States

Message

What I'm looking for

I’m seeking a remote or hybrid role where I can use strong organization, operations experience, and creative sensibility to drive measurable business impact.

I’ve supported high-profile events with Great Performances and curated refined guest experiences at Tiffany & Co.’s Fifth Avenue Landmark, balancing polished service with fast-paced operational execution.

At PNK Group, I led the end-to-end BambooHR implementation for 200+ employees and managed office operations, vendors, procurement, budgets, correspondence, and onboarding programs.

My background spans hospitality, office administration, permit expediting, and team leadership. I maintained an 80% permit-issue resolution rate, trained and managed a team of seven, and helped improve service consistency and guest satisfaction.

I’m also building a brand photography and UGC portfolio for lifestyle and product brands, using Photoshop and Lightroom to edit and color-grade visual content. Fluent in English and Russian, I bring organizational discipline and creative storytelling to work that improves business impact.

Experience

Work history, roles, and key accomplishments

Current

Hospitality & Event Service Professional

Current

Great Performances

Mar 2025 - Present (1 year 7 months)

Delivers white-glove service at high-profile corporate, cultural, and private events, consistently receiving positive feedback from event managers. Collaborates cross-functionally with culinary and logistics teams to ensure seamless event execution.

Event Coordination Client Relations Cross Functional Collaboration Hospitality

Current

Hospitality Team Member

Current

Tiffany & Co. Landmark

Sep 2024 - Present (2 years 1 month)

Serves as a dedicated hospitality presence across multiple floors of the iconic Tiffany & Co. Fifth Avenue Landmark, curating a refined and memorable experience for high-net-worth clientele. Provides seamless floor-to-floor navigation guidance and attentive service.

Client Relations Hospitality Luxury Retail Customer Service

Office Manager & HR Coordinator

PNK Group

Mar 2023 - Apr 2024 (1 year 1 month)

Led the end-to-end implementation of BambooHR HRIS system, streamlining employee management processes for an organization of 200+ staff. Managed all office operations including correspondence, vendor relationships, supply procurement, and budget oversight.

BambooHR HRIS Implementation Office Management Vendor coordination Budget Management Onboarding Process Improvement

Administrative Assistant

David Weisz & Sons

Nov 2022 - Mar 2023 (4 months)

Managed front office operations, shipping/receiving coordination, and visitor relations, contributing to a secure and welcoming environment. Maintained precise inventory records through data entry and created financial documents including memos and invoices.

Office Management Data Entry Inventory Management Financial Documentation

Permit Expeditor

East of Collins Expediting

Jan 2021 - May 2022 (1 year 4 months)

Maintained an 80% resolution rate on permit-related issues through proactive communication with clients and city officials. Managed a high-volume pipeline of permit applications, ensuring thorough documentation and full regulatory compliance.

Permit Processing Regulatory Compliance Google Sheets CRM Communication Skills

Assistant Manager

Hollywood Brewing Co

Apr 2016 - Jan 2021 (4 years 9 months)

Achieved 80% positive guest feedback rating through exceptional customer service and personalized hospitality. Trained and managed a team of 7 employees, improving service consistency and operational efficiency.

Team Management Customer Service Upselling Training Operations