At Amazon Seller Service Pvt. Ltd., I lead service desk operations across the West region and oversee infrastructure rollouts and standardization. I also serve as the primary escalation point for L2-L3 calls and coordinate with global and local teams on network and hosting issues.
I initiated and led an infrastructure modernization and virtualization project that reduced operational costs by 50%. I also implemented a new incident management system that reduced average resolution times and minimized downtime by 5%.
Earlier, as an IT Technical Consultant at S2 Infotech for Orange Business Services, I administered Windows Server environments, Active Directory, and Hyper-V. I hold AWS Certified Solutions Architect – Associate, ITIL V4, CCNA, and MCITP certifications.
