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vikas sharma

@vikassharma16

Technical Support Engineer at Perky Solutions who managed Intune devices and resolved Mac, Windows, and network issues.

At Perky Solutions, I provided Level 2 support for Mac and Windows systems, troubleshooting installation, configuration, performance, and network issues for customers.

I managed device enrollment, application deployment, and compliance policies through Microsoft Intune, and administered Active Directory accounts and access.

I also supported SaaS and connected-product workflows, documented solutions in ticketing systems, and maintained IT asset records using ITIL methodologies and a CMDB.

Experience

Work history, roles, and key accomplishments

PS

Consultant L2 (Technical Support Engineer)

Perky Solutions

Jul 2023 - Jul 2025 (2 years)

Provided Level 2 technical support for Mac OS and Windows OS, resolving complex issues within SLA timelines. Managed device compliance and security policies via Microsoft Intune and Azure Active Directory.

Education

Degrees, certifications, and relevant coursework

vikas hasn't added their education

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Tech stack

Software and tools used professionally

Workday

Microsoft Teams

Zendesk

Okta

PowerShell

PagerDuty

iOS

Windows Server

Azure Active Directory

Zscaler

Zoom

Azure Firewall

Citrix

ServiceNow

Microsoft Intune

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

1233k+ INR

Job categories

Technical Support Engineer Microsoft 365 Administrator Microsoft 365 Engineer M365 Migration Specialist SharePoint Administrator MacOS Support Engineer Desktop Support Specialist Help Desk Technician Service Desk Analyst Systems Administrator IT Support Specialist

Skills

L1 L2 Technical Support MacOS Support Windows Support Network Troubleshooting Microsoft Intune Active Directory Azure Administration Microsoft 365 Administration Endpoint management Endpoint Security Device Compliance IT Asset Management ITIL Configuration Management Database (CMDB)SaaS Support

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