At Uniglobe Markets, I take care of operations and HR while calling customers about sales and retention. I also provide customer service for account-related issues.
At BioTrust Support Services India Private Limited (BSSIPL), I handled customer service for a US health supplements process through calls, chats, emails and letters. I also supported first-call resolution, refunds and replacements.
At Dell International Services, I provided phone troubleshooting for Dell devices and arranged replacements or refunds when required by company policy.
Across my technical support and customer care roles, I handled inbound and outbound calls, contract renewals, order placement and upsells. I hold a B.Tech in Information Technology and completed certified courses in .NET and C and .NET.
