Looking for a job

Vijay Reddy

@vijayreddy3

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I resolve Cisco collaboration, Office 365, and Windows administration challenges for enterprise customers.

India

Message

What I'm looking for

I'm looking to continue solving customer-facing cloud, IT infrastructure, and Cisco collaboration challenges while learning new technologies and contributing to a collaborative team.

At Netenrich, I respond to customer inquiries and resolve technical issues across Cisco UC and UCCE products.

I've supported Office 365 and Windows environments through migration, deployment, configuration, troubleshooting, documentation, and reporting. My work includes Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, Windows Server, Active Directory, Azure, and PowerShell.

I collaborate with Level 2/3 support, sales, and product development teams to solve complex issues, provide customer training, and meet customer satisfaction and resolution targets.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst

Current

Netenrich

Jul 2020 - Present (6 years 2 months)

Responded to customer inquiries and resolved technical issues in a timely and professional manner. Collaborated with cross-functional teams to resolve complex issues and provided technical guidance on Cisco UC and UCCE products.

Cisco UCS UCC Troubleshooting Customer Support CRM Technical Training

Current

Senior Analyst

Current

Netenrich, Inc.

Jul 2020 - Present (6 years 2 months)

Responded to customer inquiries and resolved technical issues in a timely and professional manner
Troubleshooted and diagnosed problems using various tools and techniques
Collaborated with cross-functional teams (e.g., Level 2/3 support, sales, product development) to resolve complex issues
Documented and tracked customer interactions using CRM software
Provided technical guidance and training to