At ANTZ AI Pvt Ltd, I architect Salesforce solutions across Sales, Service, and Experience Cloud, including secure data models and integration designs using REST/SOAP APIs, Platform Events, and middleware.
I designed and implemented Agentforce Voice solutions, configured Service Cloud Voice integrations, and tested conversational flows, prompts, call routing, and AI responses.
I also define architecture governance and delivery practices, including CI/CD pipelines with Git-based workflows and Copado/Gearset. My work includes performance audits, data migrations, and security frameworks for OAuth, SSO/SAML, and compliance requirements.
Previously, at Salesforce India, I architected solutions for clients in Manufacturing, Financial Services, and Healthcare. I directed MuleSoft and REST API integrations, supported identity and access initiatives, and connected Salesforce with CPQ, ERP, Pardot, and Marketing Cloud.
