Open to opportunities

AMAN TIWARI

@amantiwari9

Message

I build scalable Salesforce Service Cloud and Agentforce solutions that automate customer support.

India

Message

What I'm looking for

I’m looking to lead scalable Salesforce and Agentforce implementations where I can shape AI-driven service automation, mentor teams, and deliver measurable customer-support improvements.

At Accenture, I lead the architecture, design, and delivery of Salesforce Agentforce solutions for AI-assisted customer service, including case summarization, intent detection, next-best actions, and automated responses.

Previously at Twilio, I owned end-to-end Service Cloud architecture for enterprise implementations spanning case management, entitlements, SLAs, knowledge, CTI, omnichannel service, and contact-center channels. I translate stakeholder needs into scalable solutions, automate processes with Flows, and guide clients on Salesforce best practices.

Across Cognizant, LTI Mindtree, Twilio, and Accenture, I’ve delivered Salesforce implementations, strengthened security and data governance, supported users, and mentored admins and developers. I hold seven Salesforce certifications, a Trailhead Ranger rank with 175+ badges, and contribute to the Salesforce community through conferences, content, and technical sessions.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Tech Lead

Current

Accenture

Dec 2024 - Present (1 year 8 months)

Led architecture, design, and delivery of Salesforce Agentforce solutions, enabling AI-assisted customer service use cases. Integrated Agentforce with Service Cloud, Flows, Apex, and external systems, and defined AI governance and security models.