I've worked across embedded testing, QA, and non-voice customer support, combining detailed validation work with clear customer communication.
At SRKS Solutions, I handle high-volume email, chat, and ticket-based customer queries while maintaining 95%+ SLA adherence. I investigate root causes, prioritize tickets, coordinate escalations, and maintain ownership through resolution.
At Kloud Technologies, I tested embedded and firmware-based IoT applications, including I2C driver and application code for EEPROM and RTC module communication on STM32 platforms. I contributed to software design, coding, testing, requirement traceability, and static analysis using QAC.
Previously at Dev Rabbit IT Solutions, I performed manual, regression, functional, and system testing for web and mobile applications using JIRA and TestRail. I've also supported US IT staffing through bench sales, vendor management, client coordination, and candidate placement.
