Open to opportunities

Rashmi R Yadahalli

@rashmiryadahalli

Message

I build maintainable Java Selenium automation frameworks and reliable backend application features.

India

Message

What I'm looking for

I'm seeking an entry-level Java Automation QA role where I can build maintainable Selenium frameworks, validate application quality, and grow my automation and backend development skills.

I've built a scalable e-commerce automation framework using Java, Selenium WebDriver, TestNG, Maven, and the Page Object Model, automating registration and login scenarios with data-driven testing, Extent Reports, and Log4j2.

At FolksMedia India, I contributed to backend feature development, debugged application issues, validated data with SQL, and supported functional verification before deployment. I've also developed RESTful APIs and improved MySQL and PostgreSQL query performance for employee management and payroll systems, and I'm seeking an entry-level Java Automation QA role.

Experience

Work history, roles, and key accomplishments

Automation Test Engineer

Firstsource Solutions Ltd.

May 2025 - Mar 2026 (10 months)

Delivered high-quality voice support by resolving customer queries efficiently while consistently meeting service quality and customer satisfaction targets. Analyzed customer concerns, provided timely and accurate resolutions, and escalated complex issues to the appropriate teams when required.

Customer Service Voice support Problem Solving Escalation Management

Advisor II – Chat Support

Convergys India Services Pvt. Ltd.

Apr 2025 - May 2025 (1 month)

Provided customer support through chat by resolving product and service-related queries while meeting quality standards. Managed customer interactions efficiently and escalated complex issues to the appropriate teams for resolution.

Chat Customer Service Problem Solving Escalation Management

Advisor

24/7.ai Customer Pvt. Ltd.

Nov 2024 - Jan 2025 (2 months)

Completed On-the-Job Training (OJT) in customer support processes, communication standards, and organizational workflows. Gained hands-on experience in customer interactions while developing professional communication, problem-solving, and teamwork skills.

Customer Support Communication Skills Problem Solving Teamwork

Junior Software Developer

FolksMedia India Pvt. Ltd.

May 2023 - Jan 2024 (8 months)

Contributed to the development and enhancement of backend application features based on business requirements. Analyzed, debugged, and resolved application issues to improve system functionality and performance.

Backend Development Debugging SQL