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megha gupta

@meghagupta

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Experienced Quality Assurance Engineer focused on software testing excellence.

India

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What I'm looking for

I am seeking a challenging role in a reputable organization that values quality assurance and offers opportunities for professional growth.

I am a result-oriented technocrat with over 5 years of experience as a Quality Assurance Engineer. My expertise lies in Manual Testing, Functional Testing, and IVR Testing, where I have consistently demonstrated my ability to analyze and validate complex applications, ensuring software quality and a seamless customer experience. I possess strong knowledge of SDLC, STLC, and Agile methodologies, complemented by hands-on experience in test planning, execution, defect tracking, and reporting.

Throughout my career, I have specialized in IVR Functional Testing, utilizing tools such as Cyara Automation and Genesys IVR to validate call flows and transaction processes. My collaboration with cross-functional teams, including Developers, Product Managers, and Business Analysts, has allowed me to align testing objectives with business needs effectively. I pride myself on my troubleshooting and defect analysis skills, leveraging tools like JIRA, Rally, and New Relic to ensure system reliability and performance.

Experience

Work history, roles, and key accomplishments

Software Test Engineer II

Andor Tech (Target Corporation)

Apr 2024 - Jul 2024 (3 months)

Conducted IVR Payment System Testing using Cyara Automation and Genesys. Developed comprehensive test plans and executed performance tests to ensure voice quality and seamless call routing. Collaborated with cross-functional teams to optimize system performance and led an offshore team for timely project delivery.

IVR Genesys Performance Testing Test Planning Agile Methodologies Collaboration Automation Testing

Software Engineer (Quality Analyst II)

Tata Consultancy Services Limited

Dec 2021 - Apr 2024 (2 years 4 months)

Specialized in IVR Testing for BFSI clients, performing Functional, Regression, and Integration Testing. Created test scripts and managed defects using JIRA and Rally, ensuring compliance with user expectations and smooth operations of IVR systems.

IVR Functional Testing Regression Testing Jira Rally Agile Methodologies Collaboration API Testing

Technology Research & Executive

Silicon Media Pvt. Ltd.

Dec 2021 - Apr 2024 (2 years 4 months)

Conducted Web Application Performance Testing using JMeter and engaged in Manual Testing of E-Commerce applications. Collaborated with development teams and performed API Testing to validate integrations and system stability.

Performance Testing Manual Testing API Testing JMeter Collaboration New Relic MySQL Load Testing

Education

Degrees, certifications, and relevant coursework

RKDF Institute of Science and Technology

Bachelor of Technology, Computer Science and Engineering

2015 - 2018

Grade: 8.22 CGPA

Completed a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 8.22. The program covered various aspects of computer science, including programming, algorithms, and software development.

Government Women’s Polytechnic

Diploma, Computer Science and Engineering

2012 - 2015

Grade: 77.23%

Earned a Diploma in Computer Science and Engineering with a percentage of 77.23. The curriculum focused on foundational computer science principles and practical applications.

K G B V Lesliganj

High School, General Studies

2011 - 2012

Grade: 69%

Completed High School education with a focus on general studies, achieving a percentage of 69%. This foundational education prepared me for further studies in technology.