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MG@meghagupta
Experienced Quality Assurance Engineer focused on software testing excellence.
IndiaI am a result-oriented technocrat with over 5 years of experience as a Quality Assurance Engineer. My expertise lies in Manual Testing, Functional Testing, and IVR Testing, where I have consistently demonstrated my ability to analyze and validate complex applications, ensuring software quality and a seamless customer experience. I possess strong knowledge of SDLC, STLC, and Agile methodologies, complemented by hands-on experience in test planning, execution, defect tracking, and reporting.
Throughout my career, I have specialized in IVR Functional Testing, utilizing tools such as Cyara Automation and Genesys IVR to validate call flows and transaction processes. My collaboration with cross-functional teams, including Developers, Product Managers, and Business Analysts, has allowed me to align testing objectives with business needs effectively. I pride myself on my troubleshooting and defect analysis skills, leveraging tools like JIRA, Rally, and New Relic to ensure system reliability and performance.
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Work history, roles, and key accomplishments
Andor Tech (Target Corporation)
Apr 2024 - Jul 2024 (3 months)
Conducted IVR Payment System Testing using Cyara Automation and Genesys. Developed comprehensive test plans and executed performance tests to ensure voice quality and seamless call routing. Collaborated with cross-functional teams to optimize system performance and led an offshore team for timely project delivery.
Tata Consultancy Services Limited
Dec 2021 - Apr 2024 (2 years 4 months)
Specialized in IVR Testing for BFSI clients, performing Functional, Regression, and Integration Testing. Created test scripts and managed defects using JIRA and Rally, ensuring compliance with user expectations and smooth operations of IVR systems.
Silicon Media Pvt. Ltd.
Dec 2021 - Apr 2024 (2 years 4 months)
Conducted Web Application Performance Testing using JMeter and engaged in Manual Testing of E-Commerce applications. Collaborated with development teams and performed API Testing to validate integrations and system stability.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Computer Science and Engineering
2015 - 2018
Grade: 8.22 CGPA
Completed a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 8.22. The program covered various aspects of computer science, including programming, algorithms, and software development.
Diploma, Computer Science and Engineering
2012 - 2015
Grade: 77.23%
Earned a Diploma in Computer Science and Engineering with a percentage of 77.23. The curriculum focused on foundational computer science principles and practical applications.
High School, General Studies
2011 - 2012
Grade: 69%
Completed High School education with a focus on general studies, achieving a percentage of 69%. This foundational education prepared me for further studies in technology.
Software and tools used professionally
IndiaYou can contact megha and 90k+ other talented remote workers on Himalayas.
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