Open to opportunities

Dineshkumar Thyagarajan

@dineshkumarthyagaraj

Message

Experienced Lead Test Engineer specializing in Software Quality Assurance.

India

Message

What I'm looking for

I seek a challenging role in a forward-thinking company that values quality and innovation.

I am a dedicated Lead Test Engineer with over 12 years of experience in Software Testing, including more than 8 years focused on Quality Assurance. My expertise lies in managing testing processes, developing test plans, and leading teams to ensure the highest quality standards are met. I thrive in fast-paced environments, leveraging my strong analytical and problem-solving skills to deliver exceptional results.

At L&T EduTech, I lead a team of 13 testers, driving manual and automation testing efforts while ensuring timely product delivery. My role involves collaborating with cross-functional teams, mentoring junior members, and actively participating in product grooming sessions. I am committed to continuous improvement, implementing best practices in testing and fostering a culture of quality within the team.

Throughout my career, I have successfully scaled testing teams and improved processes to enhance efficiency. I am passionate about quality assurance and am always looking for opportunities to upskill and innovate in my field. My goal is to contribute to a dynamic organization where I can further develop my skills and help deliver outstanding products.

Experience

Work history, roles, and key accomplishments

Current

Lead Test Engineer

Current

L&T EduTech

Dec 2021 - Present (3 years 6 months)

Planned QA strategies to improve test processes and led a 13-member testing team for manual, automation, and performance testing. Designed and developed test plans and cases from business requirements, ensuring timely delivery and quality.

Test Management QA Strategy Performance Testing Agile Methodologies API Testing Test Automation Team Leadership DevOps

Senior Test Engineer

L&T EduTech

Mar 2021 - Present (4 years 3 months)

Led the Quality Assurance team for error-free product delivery by coordinating with various platform verticals. Reported to senior leadership on deliverables status and participated in new feature grooming and sprint planning.

Quality Assurance Sprint Planning Feature Grooming Team Coordination Delivery Agile

Senior Test Engineer

L&T EduTech via Cintana Technologies

Jul 2020 - Present (4 years 11 months)

Understood requirements and functional specifications to ensure error-free product development as per business needs. Identified and reported issues from end-users' perspectives, providing quality assurance for web applications.

Functional Specifications Quality Assurance User Acceptance Testing

Senior Device Associate

Amazon

Jul 2019 - Present (5 years 11 months)

Drove a team of 7 associates following Scrum best practices and planned QA strategies to improve test processes. Coordinated cross-functional teams for on-time delivery of high-quality products and managed QA testing including build validations and regression testing.

Scrum QA Strategy Regression Testing Test Management Release Management Team Leadership

Device Associate

Amazon

Feb 2017 - Present (8 years 4 months)

Performed functional, regression, and sanity testing for every release build, sharing test case results and release status. Maintained and updated test suites for Amazon Relay web and mobile apps.

Functional Testing Regression Testing Sanity Testing Web Applications Mobile Apps

Product Tester - Executive QC

Confidential Company

Aug 2016 - Present (8 years 10 months)

Conducted regression and exploratory testing on mobile and web applications from an end-user perspective to ensure error-free products. Performed device compatibility testing across Android, iOS, and Windows devices.

Regression Testing Exploratory testing Mobile Application Web Applications Device Compatibility Testing API Documentation Debugging

Customer Service Agent

24.7 Inc

Jun 2016 - Present (9 years)

Assisted customers with Hilton Hotel reservations and provided complete product knowledge regarding terms and conditions. Focused on ensuring customer satisfaction through clear communication.

Customer Service Product Knowledge Communication Problem Solving Customer Satisfaction

Senior Customer Service Representative

Tata Business Support Services

Apr 2015 - Present (10 years 2 months)

Handled US clients via email and chat support for fitness product subscription queries, including shipment and delivery. Achieved 50% upselling by extending memberships and facilitating new product orders.

Customer Service Email Support Chat Support Upselling Client Management Product Support

Customer Support Professional

Sitel

Jun 2012 - Present (13 years)

Provided front-line support for Bell Internet Services, including installation, configuration, maintenance, and troubleshooting of internet and security issues. Handled billing inquiries and resolved OS-related problems via online chat and email.

Customer Support Technical Support Troubleshooting Chat Support Email Support Billing