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Vijay Ridlan

@vijayridlan

QA Engineer at People Interactive, testing Shaadi.com and AstroChat.com across platforms and validating real-time chat, audio, and video.

India

Message

At People Interactive Pvt Ltd, I test Shaadi.com and AstroChat.com, covering real-time chat, audio, and video features across Android, iOS, Web, and Mobile Web.

I prepare test plans, scenarios, and cases, and run functional, regression, smoke, and UAT testing. I also validate RESTful APIs with Postman and check backend data using SQL and Redis.

I use Kibana, Red Panda Console, and Charles Proxy to verify event data and test network conditions, while managing defects in JIRA. Before QA, I worked in client relationship roles at Import Express India Pvt Ltd and Incredible Technologies Pvt Ltd.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Engineer

Current

People Interactive Pvt Ltd

Dec 2019 - Present (6 years 10 months)

Conducted comprehensive omnichannel testing for real-time communication features across Android, iOS, Web, and Mobile Web. Executed functional, regression, smoke, and UAT test cycles, and managed defect lifecycle in JIRA.

Manual Testing Functional Testing Regression Testing Smoke Testing UAT API Testing Postman SQL DBeaver Redis Kibana Charles Proxy Jira Agile Scrum

Client Relationship Manager

Import Express India Pvt Ltd

May 2018 - Nov 2019 (1 year 6 months)

Managed grievance cases, incorrect product listings, and delayed deliveries for Amazon-based customers. Coordinated with warehouse teams in the USA and Dubai for smooth procurement and dispatch.

Customer Relationship Management Grievance Handling Coordination Amazon Marketplace

Client Relationship Manager

Incredible Technologies Pvt Ltd

Feb 2016 - May 2018 (2 years 3 months)

Addressed post-sales complaints and processed refunds utilizing Salesforce and Paytm dashboards. Managed paper transfers and handled critical client communications to ensure issue resolution.

Salesforce Paytm Customer Support Complaint Resolution Communication Skills