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Nittal Kathrotiya

@nittalkathrotiya

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Energetic QA Engineer with a focus on quality assurance and testing.

India

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What I'm looking for

I am looking for a dynamic work environment that fosters growth, collaboration, and innovation in quality assurance.

I am a dedicated QA Engineer with a passion for ensuring software quality and reliability. With experience at Shivohm Softtech Pvt Ltd, I have honed my skills in end-to-end testing, bug tracking, and collaborating with development teams to deliver high-quality applications. My proactive approach allows me to navigate high-stress situations while achieving goals on time and under budget.

Throughout my career, I have participated in various projects, including healthcare systems and carbon footprint analysis, where I contributed to both functional and regression testing. My expertise in tools like JIRA and Postman, along with my ability to write comprehensive test cases, has enabled me to maintain product stability and improve user experiences. I am committed to continuous learning and adapting to new technologies to enhance my testing methodologies.

Experience

Work history, roles, and key accomplishments

Current

QA Engineer

Current

Shivohm Softtech Pvt Ltd.

Jun 2021 - Present (4 years 1 month)

Performed end-to-end testing of application features, ensuring functionality, performance, Sanity and reliability across modules. Reported and tracked bugs using tools like JIRA, collaborating with developers for timely resolution.

Manual Testing API Testing Functional Testing Regression Testing Agile Methodologies User Acceptance Testing

Client Services Specialist

City Transfers UK

Feb 2019 - Aug 2020 (1 year 6 months)

Provided real-time customer support via chat, email, and phone for cab bookings and tour-related services across the UK. Maintained high customer satisfaction through friendly and effective service and handled complex complaints to ensure prompt resolution and client retention.

Customer Support Customer Retention Reporting Communication Data Analysis Customer Satisfaction Escalation Management Team Collaboration

Sales Executive

A Innovative International Ltd

Jan 2018 - Dec 2018 (11 months)

Responded to customer inquiries via email and phone, providing detailed product and spare part quotations. Maintained ongoing communication with clients to understand their requirements and offer tailored solutions.

Sales Client Communication Product Knowledge Sales Reporting Client Relationship Management Customer Satisfaction

Sales Executive

DRC- Techno

Jun 2014 - Nov 2017 (3 years 5 months)

Managed international client communication via email, chat, and calls for product inquiries and support. Delivered live demos of diamond detector machines and handled order processing and machine dispatch coordination.

Client Communication Product Demos Order Processing Dispatch Coordination Client Query Resolution Sales Reporting Customer Satisfaction Relationship Management

Education

Degrees, certifications, and relevant coursework

VNSG University

Master of Commerce, Commerce

Pursued a Master of Commerce degree at VNSG University, deepening knowledge in advanced business and financial concepts. Focused on comprehensive studies to enhance expertise in commerce-related fields.

VNSG University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree at VNSG University, building a strong foundation in business principles and practices. Gained essential skills in accounting, economics, and management.

ICAI

CPT, Accounting and Finance

Undertook the CPT program at ICAI, focusing on foundational knowledge in accounting and finance. Developed core competencies essential for a career in chartered accountancy.

GS&HSE BOARD GANDHINAGAR

SSC+ HSC, General Studies

Completed SSC and HSC education at GS&HSE Board Gandhinagar, establishing a strong academic base. Acquired fundamental knowledge across various subjects.