At MAKL, I improved operational efficiency by 20% through new team policies and streamlined procedures, and reduced insurance claim costs by 15% by strengthening quality checks and reconciliation processes.
I handled international patient care from pre-arrival coordination through post-discharge follow-up. I also prepared operational budgets and developed training programs for new hires on insurance claims and customer service.
At HJ Hospitals, I monitored a 10-person inpatient billing team and coordinated patient billing and accounts receivable. I resolved invoicing issues and supported timely bill closure and reporting to finance.
