Looking for a job

Viet-Hoa Nguyen

@viet-hoanguyen

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I lead Salesforce automation delivery that improves sales operations, data quality, and stakeholder-aligned processes.

United States

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What I'm looking for

I'm looking to lead business and Salesforce automation initiatives where I can translate stakeholder needs into scalable solutions, improve data quality and adoption, and partner with cross-functional Agile teams.

At alliantgroup, I led end-to-end Salesforce automation initiatives across 16 service lines, supporting lead generation, sales outreach, pipeline tracking, and data enrichment.

I translate stakeholder needs into documented requirements, user stories, process maps, use cases, and scalable solution designs. I directed an Agile team of administrators, developers, and QA professionals through planning, refinement, reviews, production support, UAT, and release coordination.

I built Salesforce and Power BI dashboards that gave teams real-time KPI visibility, and I reduced production bugs and errors by 25% through UAT planning, test cases, defect validation, and release sign-off.

Earlier at Smart Twigs Consultancy Group, I combined market research, SEO analytics, A/B testing, and digital campaign optimization to increase organic website traffic by 30%. I enjoy turning data into practical improvements that strengthen adoption, operational efficiency, and decision-making.

Experience

Work history, roles, and key accomplishments

IT Business Analyst

Alliantgroup

Aug 2022 - Feb 2025 (2 years 6 months)

Managed the full life cycle of Salesforce automation initiatives across 16 service lines, including lead generation, sales outreach, pipeline tracking, and data enrichment. Directed a cross-functional Agile team of 5 through sprint planning, daily stand-ups, and backlog refinement, and developed UAT plans that reduced production bugs by 25%.