Open to opportunities

pmanandhar User

@pmanandhar

Message

I lead reliable, secure hybrid infrastructure operations across enterprise and mission-critical environments.

United Arab Emirates

Message

What I'm looking for

I'm looking for an infrastructure and operations role where I can improve service availability, security, cloud adoption, disaster recovery, and ITSM delivery while leading teams and collaborating across technical and vendor stakeholders.

I've led infrastructure operations at EnsoTechnologies and LISNepal, maintaining 99%+ and 99.99% service availability across on-premises, Azure, AWS, hosting, network, and security environments. I implemented Halo ITSM workflows that reduced ticket resolution time by 25% and led teams of up to 25 technical professionals.

Across Central Bank of Nepal, Nepal Stock Exchange, Tribhuvan University, Nepal Telecom, and international managed-infrastructure clients, I've delivered datacenter, disaster recovery, cloud, and high-availability solutions. I bring 18+ years of hands-on experience in Windows and Linux administration, virtualization, ITIL operations, security remediation, monitoring, vendor coordination, and service continuity.

Experience

Work history, roles, and key accomplishments

IT Infrastructure & Operation Specialist

EnsoTechnologies Pvt. Ltd.

Nov 2024 - Sep 2026 (1 year 10 months)

Manage day-to-day infrastructure operations across on-premises and Microsoft Azure environments, ensuring service availability and coordinating technical escalations. Implemented Halo ITSM workflows, reducing ticket resolution time by 25%.

Azure Intune Entra ID Zabbix Wazuh SQL Server ISO 27001 CMDB Vendor Management Team Leadership

IT Infrastructure Manager

LISNepal Pvt. Ltd.

Feb 2019 - Oct 2024 (5 years 8 months)

• Configure, deploy and maintain network/server, hardware and software
• Plan/optimize hybrid network systems integrating AWS and Azure cloud
• Design HA network using firewall, load balancer, router/switches across on-premises-to-cloud (AWS/Azure)
• Implement ISO 27001 aligned security policies; conduct audits and risk assessment
• Ensured 24/7 IT support delivery in line with SLAs

Project Management IT Infrastructure Services Managed Service Provider Cloud Infrastructure Security Compliance Virtualization server management Datacenter Readiness

Senior System and Network Engineer

YCO Pvt. Ltd.

Sep 2010 - Jan 2019 (8 years 4 months)

Managed IT administration for client ICT projects and in-house system/network infrastructure.
• Designed and managed Layer 2/3 enterprise networks with failover and high availability.
• Delivered 99.99% uptime for hosted applications through streamlined system configuration.
• Reduced system vulnerabilities by 25% via timely patch and update deployment.

Network Engineer

Websurfer Nepal Pvt. Ltd.

Nov 2008 - Sep 2010 (1 year 10 months)

• Managed ISP network infrastructure, deploying WAN/LAN setups for optimal performance.
• Resolved OSPF/BGP routing issues and implemented failovers to improve network resilience.
• Achieved 90% first-contact resolution supporting clients via phone, ticketing and on-site visits.