Francisco de Borja Sánchez Sancho

Managed end-to-end resolution for high-stakes enterprise infrastructure issues, focusing on VIP accounts. Diagnosed and resolved backup failures across VMware, Hyper-V, and hybrid-cloud environments, and led technical mentorship and AI-driven tool integration.

Handled complete end-to-end case resolution for high-priority corporate accounts in the Spanish market. Diagnosed and resolved complex system defects and replication errors across VMware, Hyper-V, and storage arrays.

Led end-to-end implementation, security compliance, and customization of Broadcom NetOps solutions for enterprise clients. Guided agile transformations and mentored junior consulting units.

Led implementation, integration, and customization of CA infrastructure products for high-profile clients. Provided expert-level technical support, compliance checking, and peer mentorship.

Managed robust infrastructure management software deployments and provided expert-level troubleshooting, system integration, and cross-platform technical support for international clients.

Resolved critical enterprise network issues by executing deep packet trace analysis and lab environment reproductions. Diagnosed security, wireless, and switching products and provided technical training to global customers.

Maintained, tested, and troubleshooted complex hardware and software components within the high-availability 3G/4G LTE AT&T Packet Switched Core Network.

Responsible for real-time proactive monitoring, fault analysis, and rapid isolation and resolution of critical faults across core routers, switches, and firewalls in the carrier network.

Activities and societies: Erasmus Programme at University of Patras, Greece; Telefónica R&D Internship

Bachelor of Science in Telecommunications Engineering with a specialization in Telematics. Completed an international graduation thesis with honors at the University of Patras, Greece.