Vidhya Bhushan

Handling Onboarding and Implementation, Relationship Building, Customer Advocacy, Proactive Support, Value Realization, Churn Reduction, Upselling and Cross-selling, Customer Health Monitoring.

Along with this responsibilities handling hunting exercise to get new prospect and adding them with Tata Communications Limited to generate new Revenue

As a Digital Transformation Specialist at Tata Communications , I help customers with a proven track record of driving various Projects, Managing Stakeholder, Customer Centric Approach, Reporting & Analytics, Retention, Upsell and expertise in Onboarding, Account Management, Renewals along with focused on building strong and long-term customer relationships with exceeding Client expectations.

Working as a Adoption Manager for UCAAS Portfolio handling Cisco based solution ,eg. Cisco WebEx, Cisco WebEx Calling, Hosted Calling Services. My core competencies include customer relationship management, customer facing roles, networking, and technical support. I am responsible for developing and maintaining customer relationships, ensuring service satisfaction, and helping the organization to

Handling Level 2 Helpdesk to get the technical issues resolved and working with directly with Cisco Tac Engineers for further enhancement on the product.
Trained 650 people on Cisco WebEx session on Cisco WebEx Meeting Center.

Worked for ITIL Driven process for Proctor & Gamble, wherein we were supporting any technical issue related Cisco Webex Online Meetings, Audio Issues, Cisco Jabber and Endpoint (Cisco Telepresence) .
Mentoring new hires in the team wherein I was managing their day to day queries and making them understand about the process that is mandatory for P&G Clients.
Scrubbing the cases to double check if t

Support end users who already have Dell on Call software warranty in which they have major incidents which is free of cost.
Run anti-virus software to diagnose the issue further to resolve the issue.
Educate the end user by informing them on how to optimize their Dell computers and laptop. Sales driven process with technical support

Collected accounts in compliance with regulations and internal standards to meet team goals. Strong negotiator with knowledge in the leasing/finance sector.

Debt Collector with 2 years of experience and knowledge in the leasing/finance sector. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal

Pursued an MBA in Operations Management, focusing on operations management and supervision.

MBA in Operations Management

Completed a Bachelor of Commerce with a focus on accounting and business management.

B.Com(P)

Studied Humanities

Completed higher secondary education with a focus on humanities.