Looking for a job

Victory Amajuoyi

@victoryamajuoyi

Customer support and client relations professional at Exeed College who supported student admissions and secured enrolment within the first week.

Nigeria

Message

At Exeed College, I supported prospective students from their first enquiry through admissions, answering questions about international education programmes and providing academic counselling. I also handled calls, maintained CRM follow-ups, and secured student enrolment within the first week of my appointment.

At AHZ Associates, I guided students through UK university admissions and programme selection, and exceeded quarterly conversion targets through regular follow-up. At Acetrail Express Ltd, I resolved customer issues and helped improve customer satisfaction by 15%.

Earlier, I handled customer communications and telemarketing at Chymall E-Commerce Service Centre. At Kromatik Multimedia, I managed daily operations and customer support, coordinated recruitment and onboarding, and introduced customer feedback and loyalty initiatives.

Experience

Work history, roles, and key accomplishments

Academic Advisor & Telemarketer

Exeed College

May 2025 - Feb 2026 (9 months)

Handled inbound and outbound calls with prospective students, provided academic counselling, and supported lead conversion. Maintained lead records and follow-ups using CRM tools, securing student enrolment within the first week of appointment.

Inbound Calls Outbound Calls Telemarketing Academic Counseling Admissions Support CRM Lead Management Follow up Sales Conversion

Academic Advisor & Telemarketer

AHZ Associates

Sep 2024 - May 2025 (8 months)

Guided students through UK university admissions and programme selection, making at least 80 inbound and outbound calls daily. Provided personalised academic and career counselling and exceeded quarterly student conversion targets.

Inbound Calls Outbound Calls Telemarketing Academic Counseling Admissions Support Student Guidance Follow up Sales Conversion

Relationship Manager & Customer Support

Acetrail Express Ltd

Oct 2023 - Apr 2025 (1 year 6 months)

Handled inbound and outbound customer enquiries, resolved complaints, and managed interactions via email and social media. Contributed to a 15% improvement in customer satisfaction and increased branch sales conversion by 15%.

Customer Support Complaint Resolution Email Support Social Media Messaging CRM Sales Conversion Reporting

Call Center & Customer Service Representative

Chymall E-Commerce Service Centre

Oct 2019 - Sep 2023 (3 years 11 months)

Handled high-volume customer communications through phone, email, and social media. Used telemarketing and consultative communication to convert prospects into customers and resolved complaints to improve service experience.

Customer Service Inbound Calls Outbound Calls Email Support Social Media Messaging Telemarketing Complaint Resolution Sales Conversion

General Manager & Customer Support

Kromatik Multimedia

Jan 2016 - Sep 2019 (3 years 8 months)

Managed daily business operations, administration, and customer support activities. Coordinated recruitment and onboarding, implemented customer feedback initiatives, and managed company social media platforms.

Operations Management Customer Support Client Relations Recruitment Onboarding Social Media Management Customer Feedback