Damilola Toluwase

Manage relationships with education-sector clients, identifying needs and recommending relevant banking products. Monitor accounts, maintain records, and coordinate requests to support retention and growth.

Engaged prospective customers, identified needs, and guided product conversations. Handled sales calls, responded to questions, and maintained follow-up records using CRM and dialer tools.

Responded to student inquiries about study options in the US, UK, and Canada, explaining processes and next steps. Provided personalized guidance and maintained records, achieving a customer satisfaction rating above 95% and contributing to a 15% increase in client retention.

Supported prospective students exploring international study opportunities, guiding them from inquiry through application. Handled approximately 80% of inquiries by email and 20% by phone, and managed weekly email communications for over 9,000 subscribers using ConvertKit.

Managed client relationships and service requests, ensuring concerns were followed up and communicated to appropriate teams. Maintained client information and used internal CRM/CBA systems, contributing to portfolio growth from 131 million to 141 million.

Supported customer experience activities, responded to customer concerns, and helped maintain positive client relationships. Coordinated communication and follow-up to ensure issues were tracked and addressed.

Master of Arts in International Business from Hult International Business School, San Francisco, from 2014 to 2015.

Bachelor of Arts in International Relations from United States International University, Nairobi, from 2009 to 2012.