Open to opportunities

Catherine Adhiambo

@catherineadhiambo

Message

Laboratory Technician specializing in specimen analysis, quality control, and method validation.

Kenya

Message

What I'm looking for

I’m looking to contribute as a Laboratory Technician where specimen analysis and quality control drive measurable results. I want to lead method validation, improve throughput, and strengthen lab operations—backed by strong documentation, equipment reliability, and safety standards.

I’m a Laboratory Technician with 3+ years’ experience in industrial lab settings, focused on conducting samples analysis and delivering accurate results in fast-paced environments.

I’ve built a strong record of improving sample throughput and laboratory performance through disciplined quality control and meticulous documentation—consistently processing an average of 80–100 specimens daily while maintaining 100% quality control results.

In my most impactful work, I led a project on Test Method Validation, spearheading validation of new analytical test methods and increasing laboratory test menus by 30% within one year. I also supported assay validations and contributed to expanding test offerings by 30%.

Beyond routine testing, I improved operational efficiency by implementing a lean inventory system that cut supply waste by over 10% and saving the company $5,000 annually. I maintained equipment through preventive maintenance (98% uptime), supported research that led to 2 publications, and earned recognition including the Employee Excellence Award.

Experience

Work history, roles, and key accomplishments

Team Captain - Customer Care

Jumia Kenya

Aug 2020 - Aug 2025 (5 years)

Managed high-volume inbound and outbound customer calls, consistently meeting qualitative and quantitative performance benchmarks. Identified upsell opportunities, clarified customer needs, and resolved complaints with effective alternatives to improve satisfaction and revenue.

Customer Service Inbound Calls Upselling Complaint Resolution Product Promotion Order Processing Benchmarking

Customer Care Executive

CCI Kenya

Jun 2019 - Jul 2020 (1 year 1 month)

Surpassed personal and team sales targets by handling incoming calls effectively and generating sales leads. Facilitated order placements, returns, and exchanges while promoting products and addressing customer needs to ensure satisfaction.

Customer Service Sales Lead Generation Order Processing Returns and Exchanges Product Promotion Complaint Handling Relationship Building

Publication Contributor

Mamboleo Distillers

Jul 2014 - May 2020 (5 years 10 months)

Contributed research findings to 2 scholarly articles while supporting specimen analysis and quality control operations. Improved report documentation by 25%, validated assay methods to expand test offerings by 30%, processed 80–100 specimens daily, and helped optimize automated pipetting, inventory controls, and equipment uptime.

Quality Control Laboratory Information Systems Inventory Control

Marketing Manager

Kenlab Supplies

Jul 2014 - May 2019 (4 years 10 months)

Directed the sales team by creating and implementing sales strategies to optimize revenue across product lines. Resolved customer complaints, handled recruitment, reported sales performance to senior management, and produced weekly/monthly/annual reports.

Sales Strategy Team Leadership Revenue Optimization Complaint Handling Recruitment Reporting Account Management

Laboratory Assistant

Kenya Bureau of Standards

Oct 2018 - Dec 2018 (2 months)

Supported laboratory testing activities and contributed to a 35% increase in testing capacity. Received the Employee Excellence Award for outstanding technician performance.

Quality Control Team Collaboration

Sales Associate (Malls)

Sales at the Malls

Feb 2011 - Jun 2014 (3 years 4 months)

Drove sales by ensuring optimal product display and engaging customers to reduce purchase hesitations. Addressed complaints and inquiries professionally, documented sales transactions, and escalated customer concerns to supervisors for resolution.

Retail Sales Product Merchandising Customer Engagement Objection Handling Complaint Handling Sales Reporting Escalation Management

Education

Degrees, certifications, and relevant coursework

Occupational Health & Safety (OSHA)

OSHA Certificate, Occupational Health & Safety

2017 - 2018

Earned an OSHA certificate in Occupational Health & Safety in Kisumu from 2017 to 2018.

Nairobi

Certificate in Occupational Health and Safety, Occupational Health and Safety

2009 - 2011

Completed a Certificate in Occupational Health and Safety in Nairobi from 2009 to 2011.

Nairobi Institute of Business Studies

Diploma in Science Laboratory Technology, Science Laboratory Technology

Completed a Diploma in Science Laboratory Technology with focus on pipetting and chemistry-related laboratory work at Nairobi Institute of Business Studies.