Victor Macharia

Managed client scheduling, documentation, outbound outreach, and follow-up correspondence while maintaining accurate records in compliance with regulatory standards.

Provided full administrative and executive support to leadership, including attending meetings, capturing decisions, and distributing same-day summaries. Coordinated calendars, managed correspondence, and handled the full recruitment cycle.

Managed US-based client accounts remotely, handling high-volume calls, emails, scheduling, CRM updates, and reporting. Tracked open items and maintained accurate client records across multiple accounts.

Independently managed an active caseload, tracking cases, conducting follow-up calls, coordinating logistics, and maintaining detailed records and progress reports.

Coordinated multi-department broadcast operations, managing schedules, correspondence, task assignments, and required daily and weekly management reports.

Pursued a Diploma in Mass Communications, gaining skills in media, communication, and related areas.

Completed a certificate in Business Management and ICT, covering foundational business and information technology skills.

Earned a Certificate in Computer Packages, focusing on essential computer applications and office software.