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Victor James Fermo

@victorjamesfermo

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Marketing and operations specialist driving growth through automation and systems.

Philippines

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What I'm looking for

I seek a remote, systems-driven marketing role where I can lead CRM automation, scale content operations, and deliver measurable growth.

I am a marketing and operations specialist with 5+ years supporting founders and growth teams through structured execution, CRM automation, content systems, and performance reporting.

I translate strategy into repeatable workflows that reduce manual effort, improve turnaround time, and increase visibility across marketing operations. I have experience across healthcare, e-commerce, services, and real estate within remote, fast-moving environments.

In my recent role I increased patient acquisition by 25% year-over-year and improved client retention by 15% using structured campaigns, CRM automation, and lifecycle messaging. I build dashboards and performance reports to track bookings, engagement, and lead sources that inform decision-making.

I partner directly with founders as an execution-focused operator, creating content calendars, SOPs, AI-assisted content creation, and cross-channel execution while maintaining organized asset libraries and clear optimization recommendations.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Freelance

Jan 2022 - Present (4 years 2 months)

Created branded visuals, captions, and short-form video to drive growth; optimized profiles and posting cadence using performance data and maintained asset libraries to support consistency, achieving rapid reach and lead growth for clients.

Social Media Content Creation Short form Video Community Growth Performance Optimization Asset Management Analytics

Current

Marketing Operations Consultant

Current

Freelance

Jan 2022 - Present (4 years 2 months)

Built content calendars, workflows, and SOPs to standardize marketing execution, reduced turnaround time with AI-assisted content creation, and delivered weekly/monthly insights with optimization recommendations.

Content Strategy Workflow Design SOP Development Social Media Management Analytics performance reporting Client Consulting

Marketing Operations Manager

Ashford Dental Centre

Jan 2021 - Jan 2026 (5 years)

Increased patient acquisition 25% year-over-year through structured campaigns and CRM automation; improved retention 15% with personalized follow-up workflows and lifecycle messaging while managing cross-channel execution and performance reporting.

Marketing Operations Campaign Management Email Marketing SEO Social Media SOP Development

Sales & Marketing Manager

Real Estate

Led sales teams, managed pipelines, and implemented structured sales processes to improve lead conversion and operational consistency within real estate sales operations.

Sales & Management Pipeline Management CRM Team Leadership Reporting Client Relations

Financial Services Specialist

JPMorgan Chase

Supported compliance-driven operations, reporting, and high-accuracy account management to maintain regulatory and operational standards in financial services.

Compliance Operations Account Management Reporting Process Adherence