Victoria Zurita
@victoriazurita
I resolve Smart Solar and Smart Mobility customer cases while providing operational support to colleagues.
SpainWhat I'm looking for
At Konecta, I provide specialized Smart Solar and Smart Mobility support by phone and email, resolving customer queries and incidents.
Since April 2025, I’ve supported colleagues almost daily by explaining procedures, answering questions, and helping resolve cases using Salesforce, Genesys, Microsoft 365, and AI tools.
Experience
Work history, roles, and key accomplishments
Especialista Smart Solar y Smart Mobility
Konecta
Sep 2020 - Present (6 years 1 month)
Provides specialized customer service by phone and email, resolving queries and incidents. Manages cases using Salesforce, Genesys, and corporate applications, and supports colleagues with operational procedures and case resolution.
Education
Degrees, certifications, and relevant coursework
Konecta
Curso de Inteligencia Artificial, Artificial Intelligence
Completed a course on Artificial Intelligence.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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