Open to opportunities

Esther Joran

@estherjoran

Message

Executive Operations Manager partnering with leadership to optimize processes and drive telecommunications operations.

Dominican Republic

Message

What I'm looking for

I’m looking to partner with executives to drive efficient operations and process improvement—coordinating vendors, inventory, and field teams while using AI-powered tools to improve documentation, reporting, and decision support.

I’m an Administrative, Executive Support and Operations professional with more than 10 years of progressive experience in the telecommunications industry. Promoted internally from Administrative Assistant, I’m currently serving as Executive Operations Manager and a strategic business partner supporting executive decisionmaking, operational execution, and continuous process improvement.

I lead day-to-day operations while coordinating procurement with local and international suppliers, overseeing inventory management, preparing executive reports and operational documentation, and aligning technician schedules with field operations. I’m recognized for anticipating operational needs, improving workflows, solving complex administrative challenges, and using AI-powered productivity tools to strengthen documentation, research, reporting, and executive decision support.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Leader

Current

Gold Wireless IPTV SRL

Jan 2025 - Present (1 year 6 months)

Led day-to-day operations and supported executive leadership in operational planning, procurement coordination, inventory management, technician scheduling, and executive reporting at a telecommunications company. Coordinated operations supporting 535+ residential customers and managed relationships with 30+ suppliers.

Executive Assistant

Gold Wireless IPTV SRL

Mar 2020 - Dec 2024 (4 years 9 months)

Served as the CEO's primary administrative partner, managing executive calendar, meetings, and travel, and preparing reports, presentations, and confidential documents. Coordinated communication with suppliers and customers, supported procurement and vendor management, technician scheduling, documentation, operational planning, issue resolution, and inventory support.

Administrative Assistant / Cashier

Gold Wireless IPTV SRL

Mar 2018 - Feb 2020 (1 year 11 months)

Provided front desk administration and customer support while assisting daily telecommunications operations. Handled cash, supported administrative documentation and inventory, and performed office administration tasks.