Open to opportunities

César Tobar Almonte

@csartobaralmonte

Administrative & Operations Team Lead with 12+ years improving workflows, KPIs, and reporting while coaching teams and supporting executives.

Dominican Republic

Message

What I'm looking for

I’m looking for a leadership role where I can coach teams, track KPIs, and use Excel/Power BI to improve workflow efficiency, reporting accuracy, and service consistency while supporting executives and operations end-to-end.

I’m an Administrative and Operations Team Lead with 12+ years of experience supporting sales administration, scheduling operations, quality assurance, customer service, and team supervision. I focus on data accuracy, clear documentation, and reliable execution so teams and executives can make decisions with confidence.

At Synergies Corp, I lead a sales administrative support team by assigning daily priorities, monitoring workload, and ensuring timely delivery of sales support tasks. I also improve reporting routines, documentation standards, and follow-up processes to increase accuracy and efficiency, while conducting performance evaluations, coaching conversations, and feedback sessions to strengthen accountability and results.

Earlier in my career, I strengthened quality and consistency by monitoring KPIs, service standards, call quality, and compliance requirements, then translating findings into quality reports, training support materials, and coaching. I bring a strong executive-support foundation—calendar management, meeting coordination, travel logistics, and cross-functional coordination—plus hands-on use of Microsoft Excel and Power BI.

Experience

Work history, roles, and key accomplishments

Current

Sales Admin Team Lead

Current

Synergies Corp

Jan 2023 - Present (3 years 5 months)

Led the sales administrative support team by assigning daily priorities, monitoring workload, and ensuring timely execution of sales support tasks. Conducted performance evaluations and improved workflows, reporting routines, and follow-up processes to increase accuracy and efficiency.

Team Leadership Sales Administration Reporting Performance Coaching Customer Service Support

Administrative Assistant

Synergies Corp

Jan 2018 - Jan 2023 (5 years)

Provided executive-level administrative support including calendar coordination, meeting preparation, travel logistics, and reporting. Maintained accurate customer and operational data and coordinated cross-functional requests with standardized sales administration procedures.

Executive Support Calendar Management Meeting Coordination Travel Logistics Data Reporting Customer Service Coordination

Quality Assurance Specialist

Synergies Corp

Jan 2016 - Jan 2018 (2 years)

Monitored KPIs, service standards, call quality, and compliance requirements to identify gaps and performance trends in scheduling operations. Prepared quality reports, documented findings, and developed quality-control procedures and training support materials.

Quality Assurance KPIs Service standards Compliance Support Quality Reporting Training Support Process documentation Coaching Feedback

Scheduling Team Leader

Synergies Corp

Jan 2014 - Jan 2016 (2 years)

Supervised scheduling team performance by monitoring appointment accuracy and supporting service-level expectations. Led recurring feedback sessions, coached representatives, and reviewed operational data to improve schedule adherence, productivity, and documentation accuracy.

Team Leadership Scheduling Operations Appointment Accuracy Performance Coaching data review Process Improvement Conflict Resolution

Customer Service Representative

Synergies Corp

Jan 2012 - Jan 2014 (2 years)

Managed outbound communications and appointment scheduling while gathering customer information and maintaining service-related documentation. Kept internal systems and records accurate, resolved routine inquiries, and escalated issues when additional support was needed.

Customer Service Outbound Communications Appointment Scheduling Documentation Management Customer Escalation