Gilbert Reyes

I’m an operations professional with 10+ years of experience across customer support, financial services, and back-office operations, including 2+ years in team leadership roles. I currently work remotely for a U.S.-based company, managing high-volume workflows while driving team performance and accuracy.

In my current role, I supervise daily operations for a remote team handling high-volume back-office processes. I’ve improved productivity by 15–25% through workflow optimization, reduced data errors by 20–50% by implementing quality control procedures, and monitor KPIs to ensure SLA compliance. I also train and onboard new hires in a remote environment to help them ramp up quickly.

Previously, as a Customer Success Agent at Teleperformance, I delivered support to U.S.-based customers with 95%+ satisfaction scores and reduced escalation rates by 20%. Earlier at Promipyme, I served as a Business Officer by evaluating and approving loan applications, improving portfolio recovery rates by 40%, and conducting financial assessments to reduce risk.