Victoria S

Led B2B customer onboarding from kickoff through platform configuration, implementation, and go-live, combining customer guidance with practical technical support. Configured customer accounts, guided REST API and plugin implementations, and provided first-line technical support.

Owned configuration and promotion of negotiated airline fares in the company's web booking platform, acting as functional bridge between commercial teams, developers, and end users. Led UX definition and interface validation for fare displays, conducted UAT, and created documentation and training materials.

Designed and launched the company's first structured employee onboarding and training programs, expanding training beyond sales while supporting recruitment and HR operations. Developed training manuals, delivered sessions, and coordinated new-hire onboarding.

Led migration from Turbo Sabre to a web-based GDS for 1,000+ travel agents, acting as UX key user between operations, IT, and Sabre developers. Redesigned booking workflows and UI, created prototypes and documentation, and conducted UAT and functional testing.

Supported LATAM Airlines' migration from Amadeus to Sabre for interline agreements, focusing on functional validation and operational workflows. Conducted functional testing with partner airlines and coordinated with Sabre and IT teams.

Studied Business Administration and Management but did not graduate.

Completed training on Learning REST APIs.

Completed coursework in Figma for UI/UX and Web Design in Figma.

Completed a course on Master User Acceptance Testing UAT.

Completed training on Postman Essential Training.

Completed a UX/UI Engineering Certificate from August 2024 to February 2025.

Completed training on AI-Augmented Project Management.

Completed training on AI-Augmented Project Management.

Completed a course on Master Product Management.

Completed coursework in Figma for UI/UX and Web Design in Figma.