Victoria McDonald

With over 5 years of experience in instructional design, I excel at transforming complex IT concepts into engaging and accessible content. My journey has been marked by a commitment to enhancing learner engagement and aligning training initiatives with business objectives. I thrive on creating user-focused documentation and training materials that empower learners and improve performance.

In my current role as an IT Consultant at Harvest Networks, I manage end-to-end documentation projects, develop knowledge base content, and design technical training materials that significantly enhance knowledge retention. My efforts have led to a 40% reduction in support ticket volume, showcasing my ability to streamline processes and improve efficiency. I am passionate about utilizing data-driven insights to inform strategic planning and continuously enhance the learning experience.

As I seek fully remote opportunities in instructional design or learning development, I am eager to bring my skills in e-learning development, project coordination, and documentation management to a dynamic team that values innovation and learner success.