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Victoria Mackenzie

@victoriamackenzie

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Passionate Privacy Compliance Specialist making privacy engaging, accessible and enjoyable.

Canada

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What I'm looking for

Seeking a challenging role that promotes privacy and security, offers opportunities to utilize my exceptional customer service skills, and allows me to deliver thoughtful compliance training.

I am a dedicated privacy professional with a strong background in ensuring compliance with various regulations such as PIPEDA, HIPAA, GDPR, and Canadian provincial laws. My experience includes managing privacy and security communications, conducting risk assessments, providing company-wide privacy + security training, and leading incident response plans.

In my role at Jane.app, I successfully implemented custom training programs and simulations to enhance privacy practices across teams. I also managed Data Subject Access Requests from customers + patients and ensured rigorous security protocols to protect customer data.

Additionally, I have a diverse background in customer service and operations management, where I excelled in projects like The Accessibility Initiative and maintained a spotless record in customer interactions. I am currently pursuing my CIPP/C certification to further enhance my expertise in privacy.

Experience

Work history, roles, and key accomplishments

Privacy Compliance Specialist

Jane.app

May 2022 - Sep 2024 (2 years 4 months)

As a Privacy Compliance Specialist at Jane.app, I managed privacy and security communications with customers and employees, ensured compliance across teams, and maintained customer data integrity through rigorous training and risk assessments.
I handled Data Subject Access Requests, employee compliance training and led incident response plans.

Data Privacy GDPR HIPAA Incident Response Data Subject Requests Privacy Impact Assessment Vendor Risk Management Privacy Law Privacy Compliance Privacy Training Data Analysis Communication Skills Public Speaking

Customer Service Representative

Jane.app

Jun 2021 - May 2022 (11 months)

+ Won several internal awards and achievements for excellence in customer service
+ Worked on several specialty projects such as The Accessibility Initiative and voice work for the company
+ Personally proud to have never received a customer complaint

Customer Service Project Management Communication Skills Team Collaboration Problem Solving Customer Satisfaction Internal Awards Escalation Management

Operations/ Office Manager

First Step Family Chiropractic Clinic

Jan 2018 - May 2021 (3 years 4 months)

+Operations Management +Healthcare Information Technology +Customer Service +Privacy Regulations +Administration +Creativity and Innovation

Operations Management Office Management Patient Care Policy Implementation Workflow Optimization Communication Skills Team Leadership

Junior Project Manager

Pro-Bel Enterprises Limited

Aug 2015 - Aug 2018 (3 years)

Managed and collaborated with a team of knowledgeable CAD Operators bridging the gaps between sales, manufacturing, and install. Any project I managed was managed well, respectfully, and on time.

+Project Management +Organizational Effectiveness +Analytical Skills +Negotiations +Professional Responsibility

Project Management Team Collaboration CAD Time Management Communication Skills Manufacturing Processes

Close Out Department Lead

Pro-Bel Enterprises Limited

Apr 2012 - Aug 2015 (3 years 4 months)

+Employee Training +Privacy Compliance +Warranties +Document Review +Customer Service +Project Management

Quality Assurance Communication Skills Problem Solving Documentation Management

Education

Degrees, certifications, and relevant coursework

Council of Canadian Innovators

Certificate , Cyber Security Policy Master Class

2023 - 2023

Offered by the Council of Canadian Innovators (CCI), with The Dais and the Rogers Cybersecure Catalyst at Toronto Metropolitan University.
+Cyber Threat Landscape +Organizational Security Threats +Cyber Resilience +IRP's