Seeking a challenging role that promotes privacy and security, offers opportunities to utilize my exceptional customer service skills, and allows me to deliver thoughtful compliance training.
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VM@victoriamackenzie
Passionate Privacy Compliance Specialist making privacy engaging, accessible and enjoyable.
CanadaSeeking a challenging role that promotes privacy and security, offers opportunities to utilize my exceptional customer service skills, and allows me to deliver thoughtful compliance training.
I am a dedicated privacy professional with a strong background in ensuring compliance with various regulations such as PIPEDA, HIPAA, GDPR, and Canadian provincial laws. My experience includes managing privacy and security communications, conducting risk assessments, providing company-wide privacy + security training, and leading incident response plans.
In my role at Jane.app, I successfully implemented custom training programs and simulations to enhance privacy practices across teams. I also managed Data Subject Access Requests from customers + patients and ensured rigorous security protocols to protect customer data.
Additionally, I have a diverse background in customer service and operations management, where I excelled in projects like The Accessibility Initiative and maintained a spotless record in customer interactions. I am currently pursuing my CIPP/C certification to further enhance my expertise in privacy.
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Work history, roles, and key accomplishments
JAJane.app
May 2022 - Sep 2024 (2 years 4 months)
As a Privacy Compliance Specialist at Jane.app, I managed privacy and security communications with customers and employees, ensured compliance across teams, and maintained customer data integrity through rigorous training and risk assessments.
I handled Data Subject Access Requests, employee compliance training and led incident response plans.
JAJane.app
Jun 2021 - May 2022 (11 months)
+ Won several internal awards and achievements for excellence in customer service
+ Worked on several specialty projects such as The Accessibility Initiative and voice work for the company
+ Personally proud to have never received a customer complaint
First Step Family Chiropractic Clinic
Jan 2018 - May 2021 (3 years 4 months)
+Operations Management +Healthcare Information Technology +Customer Service +Privacy Regulations +Administration +Creativity and Innovation
Pro-Bel Enterprises Limited
Aug 2015 - Aug 2018 (3 years)
Managed and collaborated with a team of knowledgeable CAD Operators bridging the gaps between sales, manufacturing, and install. Any project I managed was managed well, respectfully, and on time.
+Project Management +Organizational Effectiveness +Analytical Skills +Negotiations +Professional Responsibility
Pro-Bel Enterprises Limited
Apr 2012 - Aug 2015 (3 years 4 months)
+Employee Training +Privacy Compliance +Warranties +Document Review +Customer Service +Project Management
Degrees, certifications, and relevant coursework
CICertificate , Cyber Security Policy Master Class
2023 - 2023
Offered by the Council of Canadian Innovators (CCI), with The Dais and the Rogers Cybersecure Catalyst at Toronto Metropolitan University.
+Cyber Threat Landscape +Organizational Security Threats +Cyber Resilience +IRP's
Diploma, Homeopathy
Diploma in Homeopathy, providing knowledge and skills in homeopathic practices and patient care.
GUBachelor's degree, History
Bachelor's degree in History, focusing on the study of historical events, cultures, and their impacts on society.
IACertificate , CIPP/C
2024 -
Currently studying for my CIPP/C certificate through the IAPP.
Software and tools used professionally
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